Jonathon Ritchie Email & Phone Number
VP - Head of Client Operations and Customer Success @ Spring Labs
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Jonathon Ritchie Location
- Denver, CO, US
Jonathon Ritchie Work
- VP - Head of Client Operations and Customer Success @ (March 2026 - Present)
- Beer League Hockey Player @ RMHL - Lancers (June 2000 - Present)
- Solution Sales Executive and Consultant - LiveVox and SmartReach and NiCE Outbound Engagment @ (January 2024 - March 2026)
- Customer Success and National Sales @ (September 2022 - December 2023)
- Senior Director of Account Services @ (August 2017 - September 2022)
- Director - Contact Management Strategy and Technology @ SquareTwo Financial (June 2011 - June 2017)
- Director - Sales Engineering @ (June 2007 - June 2011)
- Dialer Operations Manager @ (October 2006 - June 2007)
- Data Operations Manager @ (December 1998 - April 2005)
Jonathon Ritchie Education
- California State University, Northridge
BS (Business Management)
2001-2004 - Moorpark College
Associate Degree (Business Administration - Management Focus)
1998-2000 - Westlake High School
Diploma (Diploma)
1994-1998
Jonathon Ritchie Skills
- Call Centers
- Vendor Management
- Management
- Process Improvement
- CRM
- Leadership
- Call Center
- Operations Management
- Sales
- Business Analysis
- Team Building
- Product Management
- Risk Management
- Executive Management
- Salesforce.com
- SaaS
- Telecommunications
- Strategic Planning
- Business Process Improvement
- Customer Service
- Team Leadership
- Outsourcing
- Analytics
- Start-ups
- Business Development
- Contact Centers
- Strategy
- Cross-functional Team Leadership
- IVR
- ACD
- Account Management
- Cloud Computing
- Analysis
- Business Intelligence
- Customer Relationship Management (CRM)
- Data Mining
- Team Management
- Enterprise Software
- Predictive Analytics
- Negotiation
- Business Strategy
- Integration
- Program Management
- Forecasting
- Solution Selling
- Hosted Services
- Hosted Voice
- NICE
- Four Winds Interactive
- Apple
Jonathon Ritchie Summary
- Jonathon Ritchie, based in Denver, CO, US, is currently a VP - Head of Client Operations and Customer Success at Spring Labs. Jonathon Ritchie brings experience from previous roles at RMHL - Lancers, NICE and LiveVox. Jonathon Ritchie holds a 2001 - 2004 BS in Business Management @ California State University, Northridge. With a robust skill set that includes Call Centers, Vendor Management, Management, Process Improvement, CRM and more. Jonathon Ritchie has 2 emails and 3 mobile phone numbers on RocketReach.
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