Jonathan Tucker Email & Phone Number
Co-Founder and Director | Operations Performance and Service Value @ WorkFlo
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Jonathan Tucker Location
- Bristol, GB
Jonathan Tucker Work
- Co-Founder and Director | Operations Performance and Service Value @ (January 2026 - Present)
- Technical Product Manager - New Markets @ EE (October 2022 - August 2025)
- Product Manager - Core Network enablers and Digital capabilities @ (February 2020 - September 2022)
- Technology Customer Experience Manager @ (October 2016 - January 2020)
- Technology Service Manager @ EE (April 2011 - September 2016)
- Revenue Assurance Consultant @ EE (April 2009 - March 2011)
- Product Development Specialist @ (September 2007 - March 2009)
- Revenue Assurance Analyst @ (July 2005 - September 2007)
- Partner Compensation Analyst @ (January 2004 - June 2005)
- Business Technical Support Analyst @ (December 1998 - November 2002)
- Service Desk Coordinator @ (September 1998 - November 1998)
- Customer Representative - Financial Services @ (September 1997 - August 1998)
- Customer Operations Specialist @ (October 1996 - August 1997)
Jonathan Tucker Education
- De Montfort University
HND (Business & Finance)
- Katharine Lady Berkeley's
Jonathan Tucker Skills
- 3rd Party Integrations - API
- AI Literacy
- Agile & Iterative Delivery
- Appointment Scheduling
- Artificial Intelligence (AI)
- Backlog & Workflow Management
- Billing Systems
- Broadband
- Business Analysis
- Business Case & ROI
- Business Operations
- Business Process Simplification & Optimisation
- CRM, Billing & Operational Systems Management
- Cable Television & Modems
- Change Management
- Collaborative Problem Solving
- Commercial Performance & Margin Enhancement
- Continuous Improvement
- Cross-functional Coordination
- Cross-functional Team Leadership
- Customer Engagement & Success
- Customer Experience (CX) Improvement
- Customer Journeys
- Customer Liaison Skills
- Customer Operations
- Customer Satisfaction & Net Promoter Score
- Data-Driven Insights
- End-to-End Service Delivery Management
- Event Planning & Co-ordination
- IT Operations
- IT Outsourcing
- IT Service Management
- IT Solutions
- IT Transformation
- ITIL
- ITIL Service Strategy
- Identifying New Opportunities
- Incident Management & Fault Resolution
- Integration
- Internet of Things (IoT)
- Leading transformational change
- Legacy System Rationalisation & Migration
- Logistics Management
- Microsoft Power Automate
- Mobile Communications
- Mobile Technology
- Operating Model Design
- Operational Diagnostics & Issue Resolution
- Operational Efficiency
- Operational Excellence
- Operational Performance Reporting & Analysis
- Operations Management
- Partner Programs
- Payments
- Product & Service Viability Assessment
- Product Development & Delivery
- Product Launch & Marketing
- Product Operations
- Product Strategy
- Project & Programme Management
- Revenue Assurance & Billing Accuracy
- Risk & Escalation Management
- SaaS & Cloud Platform Implementation
- Service & Sales Fulfilment Optimisation
- Service Delivery
- Service Design
- Service Operation
- Six Sigma
- Stakeholder & Executive Engagement
- Strategy Implementation
- System Configuration
- Team Coordination
- Technical Analysis
- Technical Strategy
- Technology Enablement
- Technology-to-Business Translation
- Telecommunications
- User Experience (UX)
- Vendor & Partner Management
- Voice of the Customer
- Workload Prioritization
- Leadership
- Customer Experience
- Customer Relationship Management Crm
- Technology
- Stakeholder Management
- Call Center
- Troubleshooting
- Quality Assurance
- Telecommunications Billing
- GSM
- Managed Services
- JavaScript
- Telco
- Management
- Roaming
- Product Development
- Outsourcing
- Mobile Devices
- Call Centers
- Revenue Assurance
- Project Delivery
- Solution Architecture
- Mobile Internet
- Strategy
- Business Development
- Business Strategy
- Business Planning
- New Business Development
- P&l Management
- Business Transformation
- Marketing
- Strategic Planning
- Commercial Management
- Corporate Development
- Strategic Partnerships
- Mergers
- Product Management
- Mergers and Acquisitions
- B2b
- Relationship Management
- Teamwork
- Management Consulting
- Qualified Management Accountant
- Start Ups
- Communication
- Talent Management
- Customer Relationship Management
Jonathan Tucker Summary
- Jonathan Tucker, based in Bristol, GB, is currently a Co-Founder and Director | Operations Performance and Service Value at WorkFlo. Jonathan Tucker brings experience from previous roles at EE and BT. Jonathan Tucker holds a HND in Business & Finance @ De Montfort University. With a robust skill set that includes 3rd Party Integrations - API, AI Literacy, Agile & Iterative Delivery, Appointment Scheduling, Artificial Intelligence (AI) and more. Jonathan Tucker has 4 emails on RocketReach.
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