2022 -
now IT Product Manager, Contact Center Technologies @
2020 -
2022 Digital Manager, Telephony Strategy and Support @
2018 -
2020 Strategic Consultant and Vendor Program Manager @
2013 -
2018 Senior Business Integration Analyst @
2008 -
2013 Senior System Engineer @
2005 -
2008 IT Security Analyst @
2000 -
2005 Computer Technician @
Jonathan Shum Education
Clark University
Certifications (Microsoft certified)
Nichols College
Credits earned
UMass Boston
Credits earned
Jonathan Shum Skills
Integration
Requirements Analysis
Enterprise Architecture
SDLC
Visio
Analysis
Disaster Recovery
Business Process Improvement
Access
Energy
Jonathan Shum Summary
Jonathan Shum, based in California, United States, is currently a IT Product Manager, Contact Center Technologies at Eversource Energy. Jonathan Shum brings experience from previous roles at Eversource Energy and NSTAR (Operating comp of Northeast Utilities. Other comp incl CL&P, PSNH, WMECO,. Jonathan Shum holds a Certifications in Microsoft certified @ Clark University. With a robust skill set that includes Integration, Requirements Analysis, Enterprise Architecture, SDLC, Visio and more. Jonathan Shum has 1 emails and 1 mobile phone numbers on RocketReach.
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