Jonathan Shum Email & Phone Number
IT Product Manager, Contact Center Technologies @ Eversource Energy
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Jonathan Shum Location
- California, United States
Jonathan Shum Work
- IT Product Manager, Contact Center Technologies @ (August 2022 - Present)
- Digital Manager, Telephony Strategy and Support @ (June 2020 - October 2022)
- Strategic Consultant and Vendor Program Manager @ (September 2018 - June 2020)
- Senior Business Integration Analyst @ (June 2013 - September 2018)
- Senior System Engineer @ (July 2008 - June 2013)
- IT Security Analyst @ (October 2005 - July 2008)
- Computer Technician @ (July 2000 - October 2005)
Jonathan Shum Education
- Clark University
Certifications (Microsoft certified)
- Nichols College
Credits earned
- UMass Boston
Credits earned
Jonathan Shum Skills
- Access
- Analysis
- Analytical mindset
- Business Process Improvement
- Customer Experience
- Digital Channel technology and Customer Experience
- Disaster Recovery
- Energy
- Enterprise Architecture
- IT Strategy
- Integration
- Regulatory risk management
- Requirements Analysis
- SDLC
- Strategic account development and vendor management
- Strong presentation and communication skills
- Technical Documentation
- Visio
Jonathan Shum Summary
- Jonathan Shum, based in California, United States, is currently a IT Product Manager, Contact Center Technologies at Eversource Energy. Jonathan Shum brings experience from previous roles at Eversource Energy and NSTAR (Operating comp of Northeast Utilities. Other comp incl CL&P, PSNH, WMECO,. Jonathan Shum holds a Certifications in Microsoft certified @ Clark University. With a robust skill set that includes Access, Analysis, Analytical mindset, Business Process Improvement, Customer Experience and more. Jonathan Shum has 1 emails and 1 mobile phone numbers on RocketReach.
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