Senior Service Delivery Manager @ (January 2016 - February 2023)
IT Infrastructure and Service Desk Manager @ (February 2007 - January 2016)
IT Customer Service Desk @ (February 2007 - December 2007)
IT Assistant @ (April 2005 - January 2007)
IT Assistant @ (July 2002 - March 2005)
Jonathan Rosa Education
Jean Zay
3 (IT)
2002-2004
Lycée La Briquerie
Bachelor level (Electronic)
1998-2002
Collège Sierck les Bains
Jonathan Rosa Skills
Access Control
Alarm Systems
Business Intelligence
Business Management
Business Strategy
Critical Thinking
Customer Service Management
Data Center
Disruptive Technologies
Enterprise IT Strategy
Governance
IT Governance
IT Management
IT Operations
IT Outsourcing
IT Service Management
IT Strategy
ITIL
Information Security
Information Technology
Infrastructure
Inspiring Teams
Integration
Leadership
Managed Services
Management
Outsourcing
Project Management
Project Planning
Security
Servers
Service Delivery
Strategic Thinking
Strategy
Team Leadership
Team Management
Telecommunications
Troubleshooting
Sales
Business Analysis
Microsoft Office
Marketing
Jonathan Rosa Summary
Jonathan Rosa, based in Luxembourg, is currently a Principal Customer Success Manager at Microsoft. Jonathan Rosa brings experience from previous roles at Microsoft and Millicom International Cellular. Jonathan Rosa holds a 2002 - 2004 3 in IT @ Jean Zay. With a robust skill set that includes Access Control, Alarm Systems, Business Intelligence, Business Management, Business Strategy and more. Jonathan Rosa has 2 emails and 1 mobile phone numbers on RocketReach.
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