Jonathan Raphael Paras Email & Phone Number
Service Delivery Manager @ Scalence L.L.C.
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Jonathan Raphael Paras Location
- Livermore, CA, US
Jonathan Raphael Paras Work
- 2026 -now Service Delivery Manager @
- 2023 -2025 Senior Regional Technical Operations Manager @
- 2022 -2023 Operations Manager @
- 2022 -2022 Customer Support Lead @
- 2018 -2022 Operations Lead @
- 2017 -2018 Solutions Support Analyst 2 @
- 2017 -2017 Senior Software Support Engineer @
- 2013 -2017 Product Support Lead @
- 2012 -2013 Tier 3 VIP tech @
- 2011 -2013 Operations Manager @
- 2010 -2011 Team Leader @
- 2008 -2009 Shift Lead @
- 2005 -2008 Senior Team Leader and Sales Coach @ eTelecare Global Solutions
- 2003 -2006 Team lead @
Jonathan Raphael Paras Education
- Saint Louis University (PH)
Bachelor (Arts in Communication)
1996-2000 - Saint Louis University Laboratory High School 1993-1996
Jonathan Raphael Paras Skills
- Human Resources (HR)
- Call Centers
- Networking
- Performance Management
- BPO
- Technical Support
- Operations Management
- Communication
- Technology
- Work Ethic
- Transition Management
- Sla
- Leading Development Teams
- Build Strong Teams
- Talent Management
- Continuous Improvement
- Strategic Planning
- Software Installation
- Team Management
- Outsourcing
- Team Leadership
- Service Delivery
- Contact Centers
- Workforce Management
- Leadership
- Sales
- Help Desk Support
- B2B
- Talent Acquisition
- Troubleshooting
- Windows XP
- Onboarding
- Windows 7
- Soft Skills
- Feedback
- Process Improvement
- Customer Service
- Technical Recruiting
- Salesforce.com
- Vendor Management
- CRM
- Computer Hardware
- Coaching
- Customer Satisfaction
- Customer Experience
- Management
- Training
- Project Management
- Business Process Outsourcing (BPO)
Jonathan Raphael Paras Summary
- Jonathan Raphael Paras, based in Livermore, CA, US, is currently a Service Delivery Manager at Scalence L.L.C.. Jonathan Raphael Paras brings experience from previous roles at Astreya, Milestone Technologies, Inc., CENTRL Inc and Cognizant. Jonathan Raphael Paras holds a 1996 - 2000 Bachelor in Arts in Communication @ Saint Louis University (PH). With a robust skill set that includes Human Resources (HR), Call Centers, Networking, Performance Management, BPO and more. Jonathan Raphael Paras has 4 emails on RocketReach.
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