Jonathan Raphael Paras Email & Phone Number
Service Delivery Manager @ Scalence L.L.C.
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Jonathan Raphael Paras Location
- Livermore, CA, US
Jonathan Raphael Paras Work
- Service Delivery Manager @ (April 2026 - Present)
- Senior Regional Technical Operations Manager @ (October 2023 - September 2025)
- Operations Manager @ (September 2022 - February 2023)
- Customer Support Lead @ (March 2022 - September 2022)
- Operations Lead @ (March 2018 - March 2022)
- Solutions Support Analyst 2 @ (September 2017 - February 2018)
- Senior Software Support Engineer @ (March 2017 - September 2017)
- Product Support Lead @ (November 2013 - February 2017)
- Tier 3 VIP tech @ (October 2012 - March 2013)
- Operations Manager @ (April 2011 - January 2013)
- Team Leader @ (September 2010 - April 2011)
- Shift Lead @ (December 2008 - December 2009)
- Senior Team Leader and Sales Coach @ eTelecare Global Solutions (February 2005 - December 2008)
- Team lead @ (October 2003 - January 2006)
Jonathan Raphael Paras Education
- Saint Louis University (PH)
Bachelor (Arts in Communication)
1996-2000 - Saint Louis University Laboratory High School 1993-1996
Jonathan Raphael Paras Skills
- Human Resources (HR)
- Call Centers
- Networking
- Performance Management
- BPO
- Technical Support
- Operations Management
- Communication
- Technology
- Work Ethic
- Transition Management
- Sla
- Leading Development Teams
- Build Strong Teams
- Talent Management
- Continuous Improvement
- Strategic Planning
- Software Installation
- Team Management
- Outsourcing
- Team Leadership
- Service Delivery
- Contact Centers
- Workforce Management
- Leadership
- Sales
- Help Desk Support
- B2B
- Talent Acquisition
- Troubleshooting
- Windows XP
- Onboarding
- Windows 7
- Soft Skills
- Feedback
- Process Improvement
- Customer Service
- Technical Recruiting
- Salesforce.com
- Vendor Management
- CRM
- Computer Hardware
- Coaching
- Customer Satisfaction
- Customer Experience
- Management
- Training
- Project Management
- Business Process Outsourcing (BPO)
- C-Level Executive Support
- IT Governance
- People Management
- Portfolio Management
- Regional Operations
- Technical Operations
- Technical Support Leadership
Jonathan Raphael Paras Summary
- Jonathan Raphael Paras, based in Livermore, CA, US, is currently a Service Delivery Manager at Scalence L.L.C.. Jonathan Raphael Paras brings experience from previous roles at Astreya, Milestone Technologies, Inc., CENTRL Inc and Cognizant. Jonathan Raphael Paras holds a 1996 - 2000 Bachelor in Arts in Communication @ Saint Louis University (PH). With a robust skill set that includes Human Resources (HR), Call Centers, Networking, Performance Management, BPO and more. Jonathan Raphael Paras has 4 emails and 1 mobile phone numbers on RocketReach.
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