Jonathan Pollard Email & Phone Number

LEAD INCIDENT MANAGER and TRAINER @ Kyndryl

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Jonathan Pollard Location

Richmond, VA, US

Jonathan Pollard Work

LEAD INCIDENT MANAGER and TRAINER @ (July 2022 - Present)
Major Incident Manager @ (July 2021 - July 2022)
IT Incident Manager @ New York City Department of Information Technology and Telecommunications (July 2020 - September 2020)
Network Operations Analyst Sr @ WellPoint (September 2013 - May 2020)
Network Technician @ HP Enterprise Services (August 2012 - September 2013)
Command Center Operator @ (August 2011 - April 2012)
NOC Tech @ (November 2008 - April 2011)

Jonathan Pollard Education

ECPI University
Associate of Arts and Sciences (AAS) (System, Networking, and LAN/WAN Management/Manager)
2007-2008

Jonathan Pollard Skills

A Certified
Active Directory
Analytical Skills
BMC Remedy
Cabling
Cisco IOS
Cisco Nexus
Cisco Technologies
Close Attention to Detail
Command Center
Communication
Computer Hardware
Computer Network Operations
Customer Service
Data Center
Data Centers
Dell PowerEdge Servers
Firewalls
HP
HP Server Hardware
Hardware
Help Desk Support
High-Pressure Environments
ITIL
Incident Management
Incident Management | Product Management | Problem Solving | Strategic Planning | Risk Management | Cross-functional Collaboration | Stakeholder Communication | Process Optimization | Crisis Management | Project Management | Agile Methodologies | Scrum | Data Analysis | User Experience (UX) | Market Research | Product Development | Customer Insights | Product Road mapping | Requirements Gathering | Business Analysis | Technical Acumen | Software Development Life Cycle (SDLC) | Product Lifecycle Management | Quality Assurance | Change Management | Team Leadership | Conflict Resolution | Root Cause Analysis | Continuous Improvement | Innovation Management | Customer Relationship Management (CRM) | Product Launch | Competitive Analysis | User Story Mapping | Wireframing | Prototyping | A/B Testing | Performance Metrics | Prioritization | Value Proposition | Business Strategy | Budget Management | Time Management | Negotiation | Vendor Management | Analytical Thinking | Decision Making | Adaptability | Communication Skills | Presentation Skills
LAN-WAN
Leadership
Microsoft Exchange
Multitasking
NOC
Network Administration
Networking
Operating Systems
Oral Communication
Presentations
Problem Solving
Project Coordination
Reliability
Server Administration
Servers
Service-Level Agreements (SLA)
Software Installation
Switches
System Administration
Team Leadership
Technical Support
Time Management
Timelines
Troubleshooting
VPN
Windows
Windows 7
Windows Server
Windows XP
Windows XP Pro
Work Well Independently
A Certified
Microsoft Word
Lan Wan
Certified
Telecommunications
SQL
Business Analysis

Jonathan Pollard Summary

Jonathan Pollard, based in Richmond, VA, US, is currently a LEAD INCIDENT MANAGER and TRAINER at Kyndryl. Jonathan Pollard brings experience from previous roles at Humana, New York City Department of Information Technology and Telecommunications, WellPoint and HP Enterprise Services. Jonathan Pollard holds a 2007 - 2008 Associate of Arts and Sciences (AAS) in System, Networking, and LAN/WAN Management/Manager @ ECPI University. With a robust skill set that includes A Certified, Active Directory, Analytical Skills, BMC Remedy, Cabling and more. Jonathan Pollard has 2 mobile phone numbers on RocketReach.