Jonathan Ostrow Email & Phone Number

Jonathan Ostrow Skills

• Maintained reliable work habits and timely performance, with a changing schedule
• Perform service and procedures according to FAOM creating a pleasant environment
• Have briefings with crew and captain prior to passenger boarding and after fligh
• Keep up on NSA/TSA/FAA aviation security threats.
• Communication with captain and crew, problem resolution, air to ground communica
• Evacuation preparation, aircraft security procedures, crises management, CPR, HA
• Prepared monthly and annual employee performance reviews, performance audits, pe
• Held weekly meetings with staff in regard to department performance, departmenta
• Successfully maintained departmental service goals or 85% of calls answered with
• Successfully created and implemented customer service auditing processes and wor
• Served as a key contact for select PacifiCare of Texas employer groups while han
• Responsible for coaching, training, monitoring, mentoring and motivational activ
• Interpretation and complete understand written contracts for products sold syste
• Complete knowledge of HCFA, UB, ICD-9, CPT, multi state and federal regulations
• Aviation
• Airlines
• Program Management
• Tourism
• Commercial Aviation
• Customer Service
• Customer Satisfaction
• Call Centers
• Sales
• Customer Experience
• Airports
• Microsoft Excel
• Flights
• PowerPoint
• IATA
• Civil Aviation
• Time Management
• Customer Retention
• Flight Safety
• Aircraft
• Policy
• Hospitality Management
• Coaching
• Employee Training
• Hiring
• Hospitality
• Microsoft Word
• Multi State and Federal Regulations
• Crises Management
• Successfully Maintained
• Monitoring
• Problem Resolution
• Keep Up on Nsa/Tsa/Faa
• Mentoring and Motivational Activ
• Keep Up on Nsa/Tsa/Faa Aviation Security Threats
• Aircraft Security Procedures
• Served as a Key Contact
• Evacuation Preparation
• Interpretation
• Air to Ground Communica
• Prepared Monthly and Annual Employee Performance Reviews
• Cpr
• Maintained Reliable
• Communication With Captain and Crew
• Held Weekly Meetings With Staff in Regard to Department Performance
• Prepared Monthly
• Complete Knowledge of Hcfa
• Training
• Successfully Created
• Icd 9
• Departmenta
• CPT
• Responsible for Coaching
• Maintained Reliable Work Habits and Timely Performance
• Held Weekly Meetings
• Perform Service
• PE
• Performance Audits
• With a Changing Schedule