Jonathan McManus Email
Service Delivery Manager @ Telefónica Ingeniería de Seguridad
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Jonathan McManus Location
- Belfast, GB
Jonathan McManus Work
- Service Delivery Manager @ (March 2024 - Present)
- Sr. Manager, Customer Success and Service Delivery @ (April 2023 - March 2024)
- Customer Success Manager @ (November 2021 - April 2023)
- Customer Success Director @ (September 2019 - November 2021)
- Customer Success Manager @ (June 2018 - September 2019)
- Client Service Manager @ (July 2017 - June 2018)
- EMEA Client Services Product Manager @ (February 2014 - January 2017)
- EMEA Services Solution Architect @ (January 2011 - December 2014)
- Service Delivery Manager @ (April 2008 - December 2010)
- Pre-Sales and Technical Account Manager @ (July 2002 - March 2008)
- Technical Support Team Leader @ (February 1999 - June 2002)
Jonathan McManus Education
- Griffith College Dublin
HND (Computer Science)
1996-1998
Jonathan McManus Skills
- Customer Loyalty
- Service Levels
- Cross-Selling
- Upselling
- ITIL
- Incident Management
- Service Desk Management
- Service Delivery Management
- Customer Advocacy
- Business Reviews
- Internet of Things (IoT)
- Client Delivery
- Replication Technologies
- Identity & Access Management (IAM)
- Managed Services
- Replication
- Cybersecurity
- Cloud Computing
- Customer Success
- Business Development
- Account Management
- Customer Retention
- Pre-sales
- Storage
- IT Service Management
- Program Management
- Customer Satisfaction
- Big Data
- Customer Experience
- Customer Relationship Management (CRM)
- Sales
- Project Planning
- Project Management
- Customer Engagement
- Microsoft Azure
- Amazon Web Services (AWS)
- Hadoop
- Leadership
- Team Leadership
- Contract Negotiation
- Customer Service
- Teamwork
- Pre-Sales Consulting
- CSM
Jonathan McManus Summary
- Jonathan McManus, based in Belfast, GB, is currently a Service Delivery Manager at Telefonica. Jonathan McManus brings experience from previous roles at Kinsetsu, Okta and Cirata. Jonathan McManus holds a 1996 - 1998 HND in Computer Science @ Griffith College Dublin. With a robust skill set that includes Customer Loyalty, Service Levels, Cross-Selling, Upselling, ITIL and more. Jonathan McManus has 1 emails on RocketReach.
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