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Jonathan McManus Location
Belfast, GB
Jonathan McManus Work
2024 -now Service Delivery Manager @
2023 -2024 Sr. Manager, Customer Success and Service Delivery @
2021 -2023 Customer Success Manager @
2019 -2021 Customer Success Director @
2018 -2019 Customer Success Manager @
2017 -2018 Client Service Manager @
2014 -2017 EMEA Client Services Product Manager @
2011 -2014 EMEA Services Solution Architect @
2008 -2010 Service Delivery Manager @
2002 -2008 Pre-Sales and Technical Account Manager @
1999 -2002 Technical Support Team Leader @
Jonathan McManus Education
Griffith College Dublin
HND (Computer Science)
1996-1998
Jonathan McManus Skills
Customer Loyalty
Service Levels
Cross-Selling
Upselling
ITIL
Incident Management
Service Desk Management
Service Delivery Management
Customer Advocacy
Business Reviews
Internet of Things (IoT)
Client Delivery
Replication Technologies
Identity & Access Management (IAM)
Managed Services
Replication
Cybersecurity
Cloud Computing
Customer Success
Business Development
Account Management
Customer Retention
Pre-sales
Storage
IT Service Management
Program Management
Customer Satisfaction
Big Data
Customer Experience
Customer Relationship Management (CRM)
Sales
Project Planning
Project Management
Customer Engagement
Microsoft Azure
Amazon Web Services (AWS)
Hadoop
Leadership
Team Leadership
Contract Negotiation
Customer Service
Teamwork
Pre-Sales Consulting
CSM
Jonathan McManus Summary
Jonathan McManus, based in Belfast, GB, is currently a Service Delivery Manager at Telefonica. Jonathan McManus brings experience from previous roles at Kinsetsu, Okta and Cirata. Jonathan McManus holds a 1996 - 1998 HND in Computer Science @ Griffith College Dublin. With a robust skill set that includes Customer Loyalty, Service Levels, Cross-Selling, Upselling, ITIL and more. Jonathan McManus has 2 emails on RocketReach.
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