2022 -now Associate Director - Service Operations @
2020 -2022 Senior IT Service Management Lead @
2018 -2020 Senior IT Manager @
2016 -2018 Corporate IT Operations Manager and ITSM Process Owner. @
2015 -2016 Senior IT Service Delivery Analyst @
2012 -2015 IT Service Delivery Analyst @
2012 -2012 Information Technology Operations Manager @
2008 -2012 Information Technology Operations Team Lead @
Jonathan Lord Education
Derby College 2006-2008
St. Benedict Sixth Form Centre 2003-2005
Jonathan Lord Skills
IT Service Management
TotalView
Avaya
Microsoft Office
Internal Communications
Incident Management
Problem Management
Change Management
Call Centers
Conference Coordination
Coordination
Change Control
ITIL v3 Foundations Certified
ITIL Certified
ITIL Service Strategy
ITIL
Infrastructure
Leadership
Customer Experience
Information Technology
Stakeholder Management
Business Development
Team Management
Team Leadership
Process Improvement
Microsoft Excel
Training
Customer Service
Business Process Improvement
Management
Project Management
Service Delivery
Jonathan Lord Summary
Jonathan Lord, based in Nottingham, England, GB, is currently a Associate Director - Service Operations at Perceptive Inc.. Jonathan Lord brings experience from previous roles at Perceptive Inc. and PAREXEL. Jonathan Lord holds a 2006 - 2008 Derby College. With a robust skill set that includes IT Service Management, TotalView, Avaya, Microsoft Office, Internal Communications and more. Jonathan Lord has 1 emails on RocketReach.
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