Jonathan Lau Email
Head of Central Services @ VGW
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Jonathan Lau Location
- Markham, ON, CA
Jonathan Lau Work
- Head of Central Services @ (September 2023 - Present)
- Head Of Operations @ (August 2022 - September 2023)
- VP Corporate Operations, People and Culture @ (April 2011 - August 2022)
- Manager, Operations and Workforce @ (September 2009 - April 2011)
- Manager, Operations Customer Care Center of The Shopping Channel @ Rogers Media (November 2005 - September 2009)
- Team Leader @ Gemma Communications (January 2002 - January 2005)
Jonathan Lau Education
- International Academy of Design and Technology
Diploma (Advertising Design)
2001-2003 - Seneca Polytechnic
Graphic Design (Graphic Design)
1998-1999 - ROGERS Learning Academy
Certificate (Employee Management and Engagement)
2008 - Seneca Polytechnic
Certificate (Call Center Professional Development)
2005
Jonathan Lau Skills
- Call Center
- Operations Management
- Business Analysis
- Customer Satisfaction
- Team Leadership
- Contact Centers
- Program Management
- Customer Experience
- Customer Service
- CRM
- Performance Management
- Process Improvement
- Telecommunications
- Quality Assurance
- SDLC
- Strategic Planning
- IVR
- Project Management
- Avaya
- Team Building
- Change Management
- Team Management
- Vendor Management
- Coaching
- Leadership
- Business Process Improvement
- Cross-functional Team Leadership
- Microsoft Excel
- Customer Support
- Employee Engagement
- Relationship Management
- Building Relationships
- Customer Retention
- Project Planning
- Management
- Microsoft Office
- Windows
- Call Centers
- Sales Management
- Business Strategy
- Workforce Management
- Analysis
- Basketball
- Sales
- Strategy
- Outsourcing
- Customer Relationship Management Crm
- Public Speaking
- Cross Functional Team Leadership
- Hospitals
- Business Development
- Operational Efficiency
- Sustainability
- Product Management
- Key Performance Indicators
- Staff Retention
- Customer Relationship Management
Jonathan Lau Summary
- Jonathan Lau, based in Markham, ON, CA, is currently a Head of Central Services at VGW. Jonathan Lau brings experience from previous roles at Staffy Inc., Affinity eSolutions Inc, WIND Mobile and Rogers Media. Jonathan Lau holds a 2001 - 2003 Diploma in Advertising Design @ International Academy of Design and Technology. With a robust skill set that includes Call Center, Operations Management, Business Analysis, Customer Satisfaction, Team Leadership and more. Jonathan Lau has 2 emails on RocketReach.
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