Jonathan L. Email
Enterprise Customer Success Manager @ Stack Overflow
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Jonathan L. Location
- Washington, DC, US
Jonathan L. Work
- Enterprise Customer Success Manager @ (December 2025 - Present)
- Customer Success Lead @ (October 2024 - October 2025)
- Lead Strategic Business Process Consultant @ (May 2023 - July 2024)
- Sr. Services Enablement Manager @ (March 2022 - May 2023)
- Sr. Customer Success Manager @ (October 2018 - March 2022)
- Customer Success Manager - Team Lead @ Feedback Loop, by DISQO (November 2016 - October 2018)
- Director of Client Relations and Product Manager @ (March 2015 - November 2016)
- Customer Success Manager @ (January 2014 - September 2014)
- Account Manager @ (November 2011 - April 2013)
- Commodities Operations Consultant @ (March 2011 - November 2011)
- Guest Relations Ambassador @ (March 2010 - March 2011)
- Senior Associate and Database Administrator @ ARCHIVAL TELEVISION AUDIO, INC (July 2004 - March 2011)
- Database Administrator @ (April 2010 - June 2010)
- President @ Alpha Sigma Phi Fraternity, Epsilon Nu Chapter (May 2009 - May 2010)
- Group Sales and Marketing Intern @ (September 2009 - December 2009)
- Information Systems Assistant @ (January 2009 - May 2009)
- IT Support and Communications Intern @ (June 2008 - August 2008)
- Co-Founder @ YourBing.com (December 2006 - June 2007)
Jonathan L. Education
- Binghamton University
Bachelor of Science (Management, Finance, Marketing)
- University of Nottingham
Study Abroad Programme (Business, Economics, Poltical Science, Music)
Jonathan L. Skills
- Account Management
- Active Listening
- Analytics
- Articulate Rise
- Asana
- Attention to Detail
- Business Process Improvement
- Business Requirements
- Business Reviews
- Business-to-Business (B2B)
- Change Management
- Client Relations
- Communication
- Conference Speaking
- Confluence
- Consulting
- Creative Problem Solving
- Critical Thinking
- Cross-Selling
- Cross-functional Collaborations
- Customer Data
- Customer Engagement
- Customer Experience Management
- Customer Journey Mapping
- Customer Journeys
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Success
- Direct Sales
- Emerging Technologies
- Employee Surveys
- Enablement
- Executive Relationships
- Following Up
- Gainsight
- Go-to-Market Strategy
- Google Sheets
- Grant Preparation
- HR Service Delivery
- HTML
- HubSpot
- IT Service Management
- Interpersonal Skills
- Jira
- Key Metrics
- Leadership
- Looker (Software)
- Management
- Market Research
- Marketing
- Mentoring New Hires
- Microsoft Excel
- Microsoft Office
- Microsoft Power Automate
- Negotiation
- Net Promoter Score
- Onboarding
- Online Community Moderation
- Operational Excellence
- Operations
- Persistence
- Post-Sales
- PowerPoint
- Presentation Skills
- Presentations
- Problem Solving
- Process Design
- Product Management
- Program Management
- Project Management
- Qualitative & Quantitative Research Methodologies
- REST APIs
- Regulatory Compliance
- Relationship Building
- Relationship Development
- Renewal Retention
- Requirements Gathering
- Research
- SQL
- Sales
- Salesforce.com
- SharePoint
- Slack
- Smartsheet
- Social Networking
- Software as a Service (SaaS)
- Start-ups
- Strategic Accounts
- Strategic Planning
- Survey Design
- Technology
- Travel Planning
- Troubleshooting
- Upselling
- User Research
- User Training
- Voice of the Customer
- Zendesk
- Zoho Analytics BI
Jonathan L. Summary
- Jonathan L., based in Washington, DC, US, is currently a Enterprise Customer Success Manager at Stack Overflow. Jonathan L. brings experience from previous roles at EVERYWHERE Communications and UKG. Jonathan L. holds a Bachelor of Science in Management, Finance, Marketing @ Binghamton University. With a robust skill set that includes Account Management, Active Listening, Analytics, Articulate Rise, Asana and more.
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