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Jonathan Joy Location
Austin, TX, US
Jonathan Joy Work
Director of Support Services @ (June 2025 - Present)
Senior Manager, Support Services @ (June 2024 - June 2025)
Senior Operations Manager @ (August 2022 - June 2024)
Senior Support Manager, Helix @ (November 2020 - August 2022)
Customer Support Manager, Escalation and Rapid Response Teams @ (September 2019 - August 2022)
Customer Support Manager, Escalations @ (November 2016 - September 2019)
Escalation Manager @ (March 2012 - October 2016)
Support Analyst Team Lead @ (July 2011 - March 2012)
Support Analyst @ (April 2011 - July 2011)
Builder Support Representative @ (January 2009 - January 2010)
Software Administrator @ (July 2008 - January 2009)
Police Officer @ (September 2006 - April 2008)
Corrections Officer @ Travis County Sheriffs Department (November 2005 - September 2006)
Austin Downtown Ranger @ (November 2004 - November 2005)
Operations @ Instinet Corporation (November 1999 - April 2004)
IT Department @ (November 1995 - November 1999)
Jonathan Joy Education
Texas State
(Criminal Justice)
2011-2011
Austin Community College 1996-2011
St. Edward's University
(Communication, Management, Conflict Resolution)
2004-2010
Jonathan Joy Skills
Analysis
Banking Technologies
Business Analysis
Collaborative Leadership
Collaborative Problem Solving
Cross-functional Collaborations
Cross-team Collaboration
Customer Escalation Management
Customer Experience
Customer Service
Director level
Enforcement
Escalation Resolution
Evidence Collection
FinTech
Law Enforcement
Management
Networking
Process Improvement
Program Management
Project Management
Quality Assurance
SQL
Software Development
Support Services Management
Team Building
Team Leadership
Teamwork
Technical Support
Training
Troubleshooting
Leadership
Microsoft Excel
Strategic Planning
PowerPoint
Concepts
Public Speaking
Active Directory
Strategist
Community
Public Safety
Microsoft SQL Server
Warrants
Communication
Software Documentation
Reports
Serving
Investigative Research
Fielding
Testing
Disaster Recovery
Police
Learner
Meetings
Investigation
Talking
Hiring
Databases
Jonathan Joy Summary
Jonathan Joy, based in Austin, TX, US, is currently a Director of Support Services at Flash. Jonathan Joy brings experience from previous roles at Flash and Q2. Jonathan Joy holds a 2011 - 2011 Texas State. With a robust skill set that includes Analysis, Banking Technologies, Business Analysis, Collaborative Leadership, Collaborative Problem Solving and more. Jonathan Joy has 4 emails and 6 mobile phone numbers on RocketReach.
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