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Jonathan Hope Location
Durham, GB
Jonathan Hope Work
Risk Manager @ Unemployed (January 2026 - March 2026)
Senior Operational Support Manager @ (April 2025 - December 2025)
Reporting Manager @ (March 2023 - Present)
Senior Operational Support Manager @ (July 2022 - April 2025)
Operational Control Manager @ (September 2017 - April 2025)
Tower Service Manager @ (March 2012 - April 2025)
Continuous Improvement Specialist @ (January 2009 - February 2012)
Supervisor - IT Finance Service Desk @ Siemens IT Solutions and Services (September 2007 - January 2009)
Jonathan Hope Education
Durham Sixth Form Centre 1987-1988
St Leonards RC Comprehensive 1982-1987
Jonathan Hope Skills
ITIL
Service Management
Management
Service Desk Management
Service Desk
Process Improvement
Service Improvement
Sla
Risk Management
Incident Management
Project Delivery
Service Delivery
Governance
Outsourcing
PRINCE2
IT Transformation
IT Service Management
Stakeholder Management
IT Outsourcing
IT Strategy
Project Portfolio Management
Business Process Improvement
PMO
Business Transformation
Business Process
Process Management
Resource Management
Service Delivery Management
Transition Management
ITIL v3 Foundations Certified
PMP
Offshoring
IT Operations
PowerPoint
Sales
Microsoft Office
Microsoft Excel
Financial Analysis
Continuous Improvement
Jonathan Hope Summary
Jonathan Hope, based in Durham, GB, is currently a Reporting Manager at NS&I. Jonathan Hope brings experience from previous roles at Unemployed, Sopra Steria and Atos. Jonathan Hope holds a 1987 - 1988 Durham Sixth Form Centre. With a robust skill set that includes ITIL, Service Management, Management, Service Desk Management, Service Desk and more. Jonathan Hope has 2 emails and 1 mobile phone numbers on RocketReach.
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