Jonathan Grocock Location

Nottingham, GB

Jonathan Grocock Work

  • 2026 - now  Head of Member Operations @ Blue Light Card
  • 2023 - 2026 Head of Global Customer Care Operations , Resource Planning and Command Centre Operations. @ ASOS.com
  • 2023 - 2023 Head of Global Resource Planning, Command Centre Operations and Support. ASOS Customer Care @ ASOS.com
  • 2021 - 2023 Head of Global Resource Planning, Command Centre and Operational support. - ASOS Customer Care @ ASOS.com
  • 2020 - 2021 Head of Global Resource Planning - ASOS Customer Care @ ASOS.com
  • 2019 - 2020 Head of Workforce Management and Business Insight @ ArvatoConnect
  • 2018 - 2019 Senior Manager Planning and Scheduling @ Domestic & General
  • 2016 - 2018 EoN - Business Transformation - Business Lead @ E.ON UK
  • 2013 - 2016 Senior Manager - Workforce Planning, Service Delivery and MI - UK Operations. @ Experian
  • 2000 - 2013 Service Manager @ Capital One

Jonathan Grocock Skills

  • ITIL
  • Service Management
  • Incident Management
  • IT Service Management
  • ITIL Certified
  • Performance Management
  • Team Management
  • Active Directory
  • ITIL v3 Foundations Certified
  • Contact Center Management

Jonathan Grocock Summary

Jonathan Grocock, based in Nottingham, GB, is currently a Head of Member Operations at Blue Light Card. Jonathan Grocock brings experience from previous roles at ASOS.com. With a robust skill set that includes ITIL, Service Management, Incident Management, IT Service Management, ITIL Certified and more. Jonathan Grocock has 1 emails and 1 mobile phone numbers on RocketReach.
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