Information Technology Team Manager @ (July 2018 - September 2022)
Incident Management Team Manager @ (January 2017 - July 2018)
Technical Account Manager and Cloud Delivery Project Executive @ (January 2013 - December 2017)
Process Consultant – Incident and Problem Management SME @ (August 2011 - September 2013)
UNIX Technical Server Administrator @ (August 2010 - September 2011)
Jonathan Godinez Education
Universidad Latina de Costa Rica
(Computer Engineering)
2006-2009
Jonathan Godinez Skills
Cloud Computing
Account Management
IT Service Management
ITIL
Process Improvement
ITIL v3 Foundations Certified
Incident Management
Problem Management
Change Management
Process Implementation
Business Analysis
Business Objects
Unix Administration
Web Development
Linux
Unix
Service Management
Hybrid Cloud
MS Project
Sales
Troubleshooting
People Management
Program Management
Strategic Planning
Project Management
Microsoft Office
Jonathan Godinez Summary
Jonathan Godinez, based in Heredia, Costa Rica, is currently a Senior Customer Success Account Manager (CSAM) at Microsoft. Jonathan Godinez brings experience from previous roles at Accenture, Brillio, IBM and Hewlett-Packard. Jonathan Godinez holds a 2006 - 2009 Universidad Latina de Costa Rica. With a robust skill set that includes Cloud Computing, Account Management, IT Service Management, ITIL, Process Improvement and more. Jonathan Godinez has 2 emails on RocketReach.
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