Jonathan Cortez Email & Phone Number
Sr. Manager of Workforce Management and Insights @ Richemont
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Jonathan Cortez Location
- Austin, TX, US
Jonathan Cortez Work
- Sr. Manager of Workforce Management and Insights @ (March 2025 - Present)
- Manager, Global Capacity Planning and Workforce Management @ (November 2019 - November 2024)
- Sales Manager @ Trusource Labs (July 2019 - October 2019)
- Global Store Support Manager @ (November 2017 - July 2019)
- Workforce Management Supervisor @ (September 2014 - November 2017)
- Senior Intraday Analyst @ (June 2008 - September 2014)
- Intraday Analyst @ (June 2006 - June 2008)
- Technical Support Representative @ (November 2005 - June 2006)
Jonathan Cortez Education
- Chubb Institute
Computer Networking and Security
2004-2005
Jonathan Cortez Skills
- VoIP
- Call Centers
- Technical Support
- Call Center
- Telecommunications
- Workforce Management
- Customer Satisfaction
- Customer Experience
- Outsourcing
- Software Documentation
- Troubleshooting
- SIP
- Visio
- TCP/IP
- Quality Assurance
- Leadership
- Capacity Planning
- Process Improvement
- Avaya
- Wireless
- Access
- Business Analysis
- Strategic Planning
- Microsoft Excel
- Analysis
Jonathan Cortez Summary
- Jonathan Cortez, based in Austin, TX, US, is currently a Sr. Manager of Workforce Management and Insights at Richemont. Jonathan Cortez brings experience from previous roles at Thermo Fisher Scientific, Trusource Labs and Apple. Jonathan Cortez holds a 2004 - 2005 Computer Networking and Security @ Chubb Institute. With a robust skill set that includes VoIP, Call Centers, Technical Support, Call Center, Telecommunications and more. Jonathan Cortez has 1 emails and 3 mobile phone numbers on RocketReach.
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