Jonathan Cortez Email & Phone Number
Sr. Manager of Workforce Management and Insights @ Richemont
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Jonathan Cortez Location
- Austin, TX, US
Jonathan Cortez Work
- 2025 -now Sr. Manager of Workforce Management and Insights @
- 2019 -2024 Manager, Global Capacity Planning and Workforce Management @
- 2019 -2019 Sales Manager @ Trusource Labs
- 2017 -2019 Global Store Support Manager @
- 2014 -2017 Workforce Management Supervisor @
- 2008 -2014 Senior Intraday Analyst @
- 2006 -2008 Intraday Analyst @
- 2005 -2006 Technical Support Representative @
Jonathan Cortez Education
- Chubb Institute
Computer Networking and Security
2004-2005
Jonathan Cortez Skills
- VoIP
- Call Centers
- Technical Support
- Call Center
- Telecommunications
- Workforce Management
- Customer Satisfaction
- Customer Experience
- Outsourcing
- Software Documentation
- Troubleshooting
- SIP
- Visio
- TCP/IP
- Quality Assurance
- Leadership
- Capacity Planning
- Process Improvement
- Avaya
- Wireless
- Access
- Business Analysis
- Strategic Planning
- Microsoft Excel
- Analysis
Jonathan Cortez Summary
- Jonathan Cortez, based in Austin, TX, US, is currently a Sr. Manager of Workforce Management and Insights at Richemont. Jonathan Cortez brings experience from previous roles at Thermo Fisher Scientific, Trusource Labs and Apple. Jonathan Cortez holds a 2004 - 2005 Computer Networking and Security @ Chubb Institute. With a robust skill set that includes VoIP, Call Centers, Technical Support, Call Center, Telecommunications and more. Jonathan Cortez has 2 emails and 3 mobile phone numbers on RocketReach.
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