Jonathan Chua Email & Phone Number
Assistant Vice President - SMAC External Partnership @ SM Retail
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Jonathan Chua Location
- Quezon City, NCR, PH
Jonathan Chua Work
- Assistant Vice President - SMAC External Partnership @ (February 2024 - Present)
- Assistant Vice President - SMAC Partnership @ (February 2024 - Present)
- Head of Loyalty Program - Mabuhay Miles @ (June 2022 - March 2023)
- Head of Project Management Office @ (October 2019 - May 2022)
- Delivery Program Executive @ (March 2014 - October 2019)
- Senior Account Manager APAC @ Stream Global Services (August 2013 - March 2014)
- Senior Operations Manager @ Stream Global Services (October 2012 - August 2013)
- Operations Manager @ Stream Global Services (February 2011 - October 2012)
- Business Manager @ Stream Global Services (January 2010 - August 2010)
- Finance Analyst @ eTelecare Global Solutions (October 2007 - January 2010)
- Resolution Specialist Manager @ eTelecare Global Solutions (May 2007 - September 2007)
- Senior Team Leader and Team Leader @ eTelecare Global Solutions (March 2004 - April 2007)
- Subject Matter Expert @ eTelecare Global Solutions (August 2003 - February 2004)
- Technical Support Representative @ eTelecare Global Solutions (September 2002 - July 2003)
Jonathan Chua Education
- Mapúa University
Bachelor of Science (Electronics and Communication Engineering)
1997-2002
Jonathan Chua Skills
- Call Center
- Revenue Forecasting
- Cost Models
- BPO
- Workforce Management
- Transition Management
- Contact Centers
- Service Delivery
- Sla
- COPC
- Outsourcing
- Contact Center Management
- Business Process
- Call Centers
- Customer Satisfaction
- Management
- Leadership
- Microsoft Excel
- Team Leadership
- Marketing
Jonathan Chua Summary
- Jonathan Chua, based in Quezon City, NCR, PH, is currently a Assistant Vice President - SMAC External Partnership at SM Retail. Jonathan Chua brings experience from previous roles at SM Retail, Philippine Airlines and Concentrix Limited Company. Jonathan Chua holds a 1997 - 2002 Bachelor of Science in Electronics and Communication Engineering @ Mapúa University. With a robust skill set that includes Call Center, Revenue Forecasting, Cost Models, BPO, Workforce Management and more. Jonathan Chua has 1 emails and 4 mobile phone numbers on RocketReach.
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