Jonathan Chua Email & Phone Number
Assistant Vice President - SMAC External Partnership @ SM Retail
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Jonathan Chua Location
- Quezon City, NCR, PH
Jonathan Chua Work
- 2024 -now Assistant Vice President - SMAC External Partnership @
- 2022 -2023 Head of Loyalty Program - Mabuhay Miles @
- 2019 -2022 Head of Project Management Office @
- 2014 -2019 Delivery Program Executive @
- 2013 -2014 Senior Account Manager APAC @ Stream Global Services
- 2012 -2013 Senior Operations Manager @ Stream Global Services
- 2011 -2012 Operations Manager @ Stream Global Services
- 2010 -2010 Business Manager @ Stream Global Services
- 2007 -2010 Finance Analyst @ eTelecare Global Solutions
- 2007 -2007 Resolution Specialist Manager @ eTelecare Global Solutions
- 2004 -2007 Senior Team Leader and Team Leader @ eTelecare Global Solutions
- 2003 -2004 Subject Matter Expert @ eTelecare Global Solutions
- 2002 -2003 Technical Support Representative @ eTelecare Global Solutions
Jonathan Chua Education
- Mapúa University
Bachelor of Science (Electronics and Communication Engineering)
1997-2002
Jonathan Chua Skills
- Call Center
- Revenue Forecasting
- Cost Models
- BPO
- Workforce Management
- Transition Management
- Contact Centers
- Service Delivery
- Sla
- COPC
- Outsourcing
- Contact Center Management
- Business Process
- Call Centers
- Customer Satisfaction
- Management
- Leadership
- Microsoft Excel
- Team Leadership
- Marketing
Jonathan Chua Summary
- Jonathan Chua, based in Quezon City, NCR, PH, is currently a Assistant Vice President - SMAC External Partnership at SM Retail. Jonathan Chua brings experience from previous roles at Philippine Airlines, Concentrix Limited Company and Stream Global Services. Jonathan Chua holds a 1997 - 2002 Bachelor of Science in Electronics and Communication Engineering @ Mapúa University. With a robust skill set that includes Call Center, Revenue Forecasting, Cost Models, BPO, Workforce Management and more. Jonathan Chua has 1 emails and 4 mobile phone numbers on RocketReach.
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