Jonathan Agno Email

Jonathan Agno Skills

• Communication.
• Knows how to write and speak fluently in English, Filipino and basic Spanish.
• Computer Literacy.
• Knowledge in Microsoft Office, doing layout using Adobe PageMaker
• editing images using Adobe Photoshop and editing video using Adobe Premiere.
• Knowledge in AVAYA CMS software for telephony, Sales Force, Siebel and KANA.
• Customer Service.
• Handle different modes of conversation that will result to customer satisfaction
• Production.
• Experiences both in radio and television production.
• Customer Satisfaction
• Salesforce.com
• Coaching
• Call Centers
• Training
• Analysis
• Account Management
• Workforce Management
• BPO
• Outlook
• Customer Support
• Avaya
• Microsoft Excel
• Microsoft Word
• Employee Training
• Performance Management
• Training Delivery
• Microsoft Office
• PowerPoint
• Team Leadership
• Customer Service Training
• Outsourcing
• Technical Support
• Siebel
• Call Center Development
• Hands-on Training
• Team Building
• Coaching Staff
• Team Management
• Soft Skills
• Sla
• Customer Service
• Operations Management
• Communication
• Strategic Planning
• Project Management
• Siebel and Kana
• Knowledge in Avaya Cms Software for Telephony
• Experiences Both in Radio and Television Production
• Management
• Knowledge in Microsoft Office
• Computer Literacy
• Knows How to Write and Speak Fluently in English
• Technical Training
• Hands on Training
• Doing Layout Using Adobe Pagemaker
• Sales Force
• Filipino and Basic Spanish
• SQL
• Production
• Business Strategy