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Jon Stephenson Location
York, GB
Jon Stephenson Work
Senior Operations Development Manager @ (February 2023 - Present)
Chief Operating Officer @ (April 2022 - December 2022)
Operations Lead @ (October 2020 - March 2022)
Operations Director - Trading @ (May 2020 - August 2020)
Chief Operations Officer @ (December 2019 - January 2020)
Chief Operations Officer @ (January 2017 - July 2019)
Managing Director - ted Consulting @ (April 2016 - December 2016)
Director of Operations and Service Delivery - Croner @ (August 2007 - January 2016)
Head of Telesales and Homemovers @ npower (November 2006 - May 2007)
Management Consultant @ Management Consultant (July 2005 - October 2006)
Strategic Programme Manager @ (September 2003 - June 2005)
Head of Contact Centre @ (September 2001 - August 2003)
Head of Card Services @ (July 1998 - August 2001)
Head of Foreign Services @ (May 1996 - June 1998)
Business Analyst @ (June 1994 - April 1996)
Lending Services Manager @ (May 1991 - May 1994)
Account Manager, Credit Services @ (September 1990 - April 1991)
Management Trainee @ (September 1989 - August 1990)
Jon Stephenson Education
ACIB
Associate of the Chartered Institute of Bankers
Institute of Leadership & Management (ILM)
ILM Level 4 Diploma - 4 September 2015
PRINCE2 Practitioner
PRINCE2 Practitioner since 2012.
Jon Stephenson Skills
Leadership
Customer Experience
Large Group Facilitation
Consulting
Customer Relations
Stakeholder Management
Business Transformation
Employee Engagement
B2B
Call Center
People Management
Account Management
Sales
Customer Retention
People Development
Customer Satisfaction
Business Analysis
Communication
Relationship Management
Mentoring
Team Management
Team Leadership
Process Improvement
Strategic Planning
Strategy
Financial Services
Management Consulting
Operations Management
Contact Centers
Business Process
Cross Functional Team Leadership
Change Management
Training
Customer Service
PRINCE2 Practitioner
Business Process Improvement
Business Strategy
Management
Programme Management
Project Management
Coaching
Problem Solving
Process Engineering
Lean Thinking
Call Centers
Service Delivery
Recruiting
CRM
Project Delivery
Performance Management
Jon Stephenson Summary
Jon Stephenson, based in York, GB, is currently a Senior Operations Development Manager at Health and Safety Executive. Jon Stephenson brings experience from previous roles at EPM Ltd, Health and Safety Executive, Capita and Hexopay. Jon Stephenson holds a Associate of the Chartered Institute of Bankers @ ACIB. With a robust skill set that includes Leadership, Customer Experience, Large Group Facilitation, Consulting, Customer Relations and more. Jon Stephenson has 2 emails and 1 mobile phone numbers on RocketReach.
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