Jon Mcmi Location
- Stoke-on-Trent, England, GB
Jon Mcmi Work
- 2013 -now IT Service Manager @
- 2013 -2013 Project Manager (Contract position) @
- 2012 -2012 Interim Complaints Manager (Contract and Interim management position) @ South Staffordshire Housing Association
- 2010 -2012 Incident and Monitoring 2nd Line Team Manager @
- 2009 -2010 Project Co ordinator (Short term contract) @
- 2006 -2009 Service Desk Manager @ Computer People
- 2004 -2006 Contact Centre Manager @ George S Hall (GSH)
- 1994 -2004 Internal Sales and Customer Service Team Leader @
Jon Mcmi Education
- Newcastle Under Lyme College
(Institute of Management Supervisory and Management)
2001-2002 - Stoke-on-Trent 6th Form College
(A Levels & GCSE's)
1990-1993 - Haywood High School, Burslem 1985-1990
Jon Mcmi Skills
- Change Management
- Team Management
- Customer Service
- Service Management
- Account Management
- Incident Management
- Customer Satisfaction
- Leadership
- ITIL
- Coaching
- Stakeholder Management
- Call Centers
- PRINCE2
- Outsourcing
- Project Planning
- Project Delivery
- Service Delivery
- Problem Solving
- Contact Centre
- Supplier Management
- Contact Centers
- AAT
- Microsoft Office Excel Specialist
- Lean Management
- Project Management
- MI
- Problem Management
- Service Improvement
- Management
- IT Service Management
- Microsoft Office
- Research
- Microsoft Word
- Microsoft Excel
- Team Leadership
- Business Analysis
Jon Mcmi Summary
- Jon Mcmi, based in Stoke-on-Trent, England, GB, is currently a IT Service Manager at Barclays. Jon Mcmi brings experience from previous roles at University of Keele, South Staffordshire Housing Association, Barclays and Stoke-on-Trent City Council. Jon Mcmi holds a 2001 - 2002 Newcastle Under Lyme College. With a robust skill set that includes Change Management, Team Management, Customer Service, Service Management, Account Management and more. Jon Mcmi has 2 emails on RocketReach.
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