Jon Lauer Email & Phone Number
Senior Director, CX Strategy and Operations @ ConnectWise
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Jon Lauer Location
- Pittsburgh, PA, US
Jon Lauer Work
- 2025 -now Senior Director, CX Strategy and Operations @
- 2023 -2025 Senior Director, Delivery Solutions @
- 2022 -2023 Senior Director, Help Desk Services Operations @
- 2019 -2022 Director of Help Desk Organizational Excellence @
- 2016 -2019 Workforce Development Manager, Help Desk Service @
- 2017 -2018 Interim Site Director @
- 2011 -2016 Training and Knowledge Base Developer @
- 2005 -2011 Technical Support Trainer @
- 2002 -2005 Technical Support Representative @
Jon Lauer Education
- Missouri State University
Master of Business Administration - MBA
2017-2020 - Missouri State University
Graduate Certificate
2017-2020 - PennWest Clarion
Bachelor of Applied Science (B.A.Sc.)
2014-2016 - Butler County Community College
Associate of Arts and Sciences (A.A.S.)
2009-2011
Jon Lauer Skills
- Training
- Employee Learning & Development
- Technical Support
- Troubleshooting
- ITIL Service Strategy
- Procedure Development
- Call Centers
- Curriculum Development
- Employee Training
- Training Delivery
- Supervisory Skills
- Technical Writing
- Telecommunications
- Human Resources
- VoIP
- Networking
- Wireless
- TCP/IP
- Adobe eLearning Suite
- Cable Television
- Reporting & Analysis
- Business Analysis
- Leadership
- Management
- Active Directory
- Team Building
- Content Management
- Employee Learning And Development
- Training and Development
- Windows
- Reporting And Analysis
- Curriculum Design
- People Development
- Managerial Finance
- Global Management
- Vendor Management
- Team Leadership
- Apple Software
- Strategic Planning
- Talent Management
- Budgeting
- Business Process Outsourcing Bpo
- Managed Services
- Global Delivery
- Staff Development
- Project Management
- L&D
- Recruiting
- Business Process Outsourcing
Jon Lauer Summary
- Jon Lauer, based in Pittsburgh, PA, US, is currently a Senior Director, CX Strategy and Operations at ConnectWise. Jon Lauer brings experience from previous roles at ConnectWise. Jon Lauer holds a 2017 - 2020 Master of Business Administration - MBA @ Missouri State University. With a robust skill set that includes Training, Employee Learning & Development, Technical Support, Troubleshooting, ITIL Service Strategy and more. Jon Lauer has 3 emails and 1 mobile phone numbers on RocketReach.
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