Senior Operations Manager @ (April 2022 - January 2023)
Senior Account Manager @ (October 2018 - April 2022)
Account Manager @ Convergys (January 2005 - October 2018)
Office Manager @ (January 2003 - January 2005)
Deputy Store Manager @ (September 2001 - January 2003)
Jon Hall Education
East Antrim Technical College
Business & Finance (Business and Finance)
1989-1991
Jon Hall Skills
Account Management
Analytical Skills
Attention to Detail
B2B
BPO
Building Relationships
Business Development
Business Reporting
CRM
CX Transformation
Call Center
Call Center Development
Call Centers
Client Relations
Communication
Contact Centers
Customer Advocacy
Customer Experience
Customer Experience Strategy
Customer Insight & Analytics
Customer Journeys
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Direct Marketing
Direct Sales
Forecasting
Formal Presentations
Inbound Marketing
Incident Management
Key Account Management
Lead Generation
Leadership
Leadership & Coaching
Management
Mentoring
Negotiation
New Business Development
Operations Management
Outsourcing
Performance Management
Performance Metrics
Performance Reviews
Presentations
Problem Solving
Process Improvement
Project Management
Relationship Management
Risk Management
Sales
Sales Management
Sales Operations
Sales Process
Service Improvement
Stakeholder Management
Talent Management
Team Leadership
Team Management
Teamwork
Telecommunications
Telemarketing
Time Management
Trend Analysis
Workforce Management
Accounting
Operations
Microsoft Office
Program Management
Training
Project Planning
Jon Hall Summary
Jon Hall, based in Northern Ireland, United Kingdom, is currently a Head of Customer Experience at 1-Experience Group. Jon Hall brings experience from previous roles at Fibrus, Concentrix and Convergys. Jon Hall holds a 1989 - 1991 Business & Finance in Business and Finance @ East Antrim Technical College. With a robust skill set that includes Account Management, Analytical Skills, Attention to Detail, B2B, BPO and more. Jon Hall has 1 emails and 1 mobile phone numbers on RocketReach.
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