Jon Cartledge Location
- Melbourne, VIC, AU
Jon Cartledge Work
- 2023 - now Customer Support Manager @
- 2018 - 2023 Service Desk Manager @
- 2017 - 2018 Service Desk Manager @
- 2015 - 2017 Service Desk and Incident Manager @
- 2013 - 2015 Service Desk Team Leader @
- 2012 - 2013 Education Consultant @
- 2012 - 2012 English Teacher @
- 2009 - 2011 English and VCAL Teacher @
- 2007 - 2009 Qantas CSC Consultant @
Jon Cartledge Education
- University of Ballarat
Bachelor of Education (B.Ed.) (English Language and Literature, General)
2004 - 2008
Jon Cartledge Skills
- Escalations Management
- Customer Experience
- Support Services
- Root Cause Analysis
- Stakeholder Management
- Escalation
- Information Technology
- Problem Solving
- Service Development
- IT Service Delivery
- IT Operations
- IT Infrastructure Design
- Project Management
- Key Performance Indicators
- Escalation Process
- Service Desk Management
- Service Levels
- Service Level Management
- Service Improvement
- Service Delivery Management
- Negotiation
- Financial Literacy
- Service Delivery
- Operations Management
- Business Engagement
- ITIL Certified
- Technical Understanding
- Customer Satisfaction
- Business Process Improvement
- Interpersonal Skills
- Help Desk Support
- Delegation
- Customer Service
- Team Management
- Delivery Management
- Coaching & Mentoring
- Vendor Relations
- Technical Support
- Performance Metrics
- Business Acumen
- Troubleshooting
- Staff Development
- Change Management
- Management
- Leadership
- IT Service Management
- Incident Management
- Vendor Management
- Relationship Building
- Communication
- Educational Technology
- Instructional Design
- Training Delivery
- Teaching
- Apple
- Interactive Whiteboard
- Projectors
- Training Programme Design
- Technology Needs Analysis
- iPad
- Training
- Quotations
- CRM
- Trade Shows
- Learning Management
- Teacher Training
- Curriculum Design
- Adult Education
- E-Learning
- Technology Integration
- Educational Leadership
- Team Leadership
- Value Based Selling
- Solution Selling
- Curriculum Development
- Instructional Technology
- Business Relationship Management
- Active Directory
- Service Desk
- ITIL
- Lotus Notes
- Report Writing
- Technical Leadership
- Microsoft Exchange
- Desktop Support
- Education
- E Learning
- Supervisory Skills
- ServiceNow
- System Center Configuration Manager Sccm
- Service Level Agreements Sla
- Service Level Agreements
- System Center Configuration Manager
Jon Cartledge Summary
- Jon Cartledge, based in Melbourne, VIC, AU, is currently a Customer Support Manager at Cybertill. Jon Cartledge brings experience from previous roles at Pitcher Partners, Brotherhood of St Laurence, Slater and Gordon Lawyers and WorkSafe Victoria. Jon Cartledge holds a 2004 - 2008 Bachelor of Education (B.Ed.) in English Language and Literature, General @ University of Ballarat. With a robust skill set that includes Escalations Management, Customer Experience, Support Services, Root Cause Analysis, Stakeholder Management and more. Jon Cartledge has 3 emails on RocketReach.
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