Jon Cartledge Email

Service Desk Delivery Manager @ Thomson Geer

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Jon Cartledge Location

Melbourne, VIC, AU

Jon Cartledge Work

Service Desk Delivery Manager @ (April 2026 - Present)
Customer Support Manager @ (August 2023 - April 2026)
Service Desk Manager @ (December 2018 - August 2023)
Service Desk Manager @ (October 2017 - November 2018)
Service Desk and Incident Manager @ (November 2015 - October 2017)
Service Desk Team Leader @ (November 2013 - November 2015)
Education Consultant @ (June 2012 - November 2013)
English Teacher @ (January 2012 - June 2012)
English and VCAL Teacher @ (January 2009 - December 2011)
Qantas CSC Consultant @ (May 2007 - January 2009)

Jon Cartledge Education

Federation University Australia
Bachelor of Education (B.Ed.) (English Language and Literature, General)
2004-2008

Jon Cartledge Skills

Escalations Management
Customer Experience
Support Services
Root Cause Analysis
Stakeholder Management
Escalation
Information Technology
Problem Solving
Service Development
IT Service Delivery
IT Operations
IT Infrastructure Design
Project Management
Key Performance Indicators
Escalation Process
Service Desk Management
Service Levels
Service Level Management
Service Improvement
Service Delivery Management
Negotiation
Financial Literacy
Service Delivery
Operations Management
Business Engagement
ITIL Certified
Technical Understanding
Customer Satisfaction
Business Process Improvement
Interpersonal Skills
Help Desk Support
Delegation
Customer Service
Team Management
Delivery Management
Coaching & Mentoring
Vendor Relations
Technical Support
Performance Metrics
Business Acumen
Troubleshooting
Staff Development
Change Management
Management
Leadership
IT Service Management
Incident Management
Vendor Management
Relationship Building
Communication
Educational Technology
Instructional Design
Training Delivery
Teaching
Apple
Interactive Whiteboard
Projectors
Training Programme Design
Technology Needs Analysis
iPad
Training
Quotations
CRM
Trade Shows
Learning Management
Teacher Training
Curriculum Design
Adult Education
E-Learning
Technology Integration
Educational Leadership
Team Leadership
Value Based Selling
Solution Selling
Curriculum Development
Instructional Technology
Business Relationship Management
Active Directory
Service Desk
ITIL
Lotus Notes
Report Writing
Technical Leadership
Microsoft Exchange
Desktop Support
Education
E Learning
Supervisory Skills
ServiceNow
System Center Configuration Manager Sccm
Service Level Agreements Sla
Service Level Agreements
System Center Configuration Manager

Jon Cartledge Summary

Jon Cartledge, based in Melbourne, VIC, AU, is currently a Service Desk Delivery Manager at Thomson Geer. Jon Cartledge brings experience from previous roles at Cybertill, Pitcher Partners, Brotherhood of St Laurence and Slater and Gordon Lawyers. Jon Cartledge holds a 2004 - 2008 Bachelor of Education (B.Ed.) in English Language and Literature, General @ Federation University Australia. With a robust skill set that includes Escalations Management, Customer Experience, Support Services, Root Cause Analysis, Stakeholder Management and more. Jon Cartledge has 2 emails on RocketReach.