Joline Robinson's Location
San Antonio, TX, US
Joline Robinson's Work
- Manager of Training and Delivery @ Spectrum
- Customer Care Manager - Video Support and Customer Self -Install @ Spectrum
- Deputy Director of Call Center Operations (Project Manager) - SDU @ Xerox
- Call Center Manager @ Digital Defense by HelpSystems
- Call Center Operations and Project Manager @ Atento
- Site Operations Manager @ Atento
- Senior Manager of Operations @ West Corporation
- Manager of Operations @ West Corporation
- Assistant Site Director @ West Corporation
- Direct Response Production Manager @ West Corporation
Joline Robinson's Education
- Our Lady of the Lake University
Bachelor of Arts, Liberal Studies; Masters of Science, Organizational Leadership
2003 - 2006 - Trinity University
Bachelor of Arts (Psychology Program)
1988 - 1993 - St. Mary's Hall1984 - 1988
Joline Robinson's Skills
- Call Center Operations
- Personnel Development
- Policy & Procedure Creation/ Implementation
- Scheduling/ Workforce Need Assessment and Planning
- Strategic Planning
- Cost/Risk Reduction
- Quality Assurance
- Leadership/ Management Training
- Call Volume Analysis
- Client and Account Management
Joline Robinson's Summary
Joline Robinson, based in San Antonio, TX, US, is currently a Manager of Training and Delivery at Spectrum, bringing experience from previous roles at Spectrum, Xerox Corporation - State & Local Solutions, Inc., Digital Defense, Inc. and Contact US Teleservices (trade name Atento). Joline Robinson holds a 2003 - 2006 Bachelor of Arts, Liberal Studies; Masters of Science, Organizational Leadership @ Our Lady of the Lake University. With a robust skill set that includes Call Center Operations, Personnel Development, Policy & Procedure Creation/ Implementation, Scheduling/ Workforce Need Assessment and Planning, Strategic Planning and more, Joline Robinson contributes valuable insights to the industry. Joline Robinson has 4 emails on RocketReach.
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