Director, Customer Care Operations @ (July 2013 - December 2015)
Director, Call Center @ (August 2002 - July 2013)
Network Analyst III @ (August 1999 - August 2002)
Project Manager @ (February 1999 - August 1999)
Programmer Analyst @ (June 1997 - February 1999)
Call Center Site Leader @ (June 1993 - June 1997)
US Navy @ (May 1990 - August 1995)
Johnny Peterson Education
University of Phoenix
MBA (Business Administration)
2007-2009
University of Oklahoma
Management Information Systems
1991-1995
Johnny Peterson Skills
Call Center
Process Improvement
Telecommunications
Budgeting
Customer Service
Change Management
Customer Relations
Problem Solving
Planning
P&L Management
Vendor Relations
Customer Satisfaction
Coaching
Project Planning
Call Centers
Project Management
Retail
Budgets
Employee Relations
Leadership
Performance Management
Customer Experience
Management
Training
Sales
CRM
Human Resources
Business Process Improvement
Recruiting
Operations Management
Team Building
Cross-functional Team Leadership
Customer Retention
Forecasting
Outsourcing
Hiring
Team Leadership
Strategy
Team Management
Sales Operations
Account Management
Leadership Development
Inventory Management
Strategic Planning
Enterprise Software
Vendor Management
Cross Functional Team Leadership
Johnny Peterson Summary
Johnny Peterson, based in Oklahoma City, OK, US, is currently a Director, Channel Sales at CFS Brands. Johnny Peterson brings experience from previous roles at The Home Depot, Williams-Sonoma, Inc., Wiltel Communications and Tek Systems. Johnny Peterson holds a 2007 - 2009 MBA in Business Administration @ University of Phoenix. With a robust skill set that includes Call Center, Process Improvement, Telecommunications, Budgeting, Customer Service and more. Johnny Peterson has 3 emails and 2 mobile phone numbers on RocketReach.
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