Johnathan Collins Email & Phone Number
Deputy Service Desk SME and Product Feedback Lead @ T-Rex Solutions, LLC
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Johnathan Collins Location
- Capitol Heights, MD, US
Johnathan Collins Work
- Deputy Service Desk SME and Product Feedback Lead @ (June 2024 - Present)
- User Experience Specialist - Data Analyst @ (November 2023 - June 2024)
- Change Management Consultant @ (September 2022 - April 2024)
- Help Desk Manager @ T-Rex Solutions LLC - Defense Health Agency - MHS GENESIS Contract (September 2022 - January 2024)
- DevOps Technical Analyst @ (May 2020 - October 2022)
- Decennial Service Desk - Team Lead @ (January 2020 - October 2021)
- Decennial Service Desk - Infrastructure Support SME @ (January 2019 - October 2020)
- Decennial Service Desk - Technician @ (January 2019 - October 2019)
- Fiber Customer Support Analyst @ (June 2017 - January 2019)
- Service Technician @ (February 2017 - June 2017)
- Fiber Customer Support Analyst (DSL) @ (August 2013 - February 2017)
- Facilities and Information Technology Intern @ (June 2010 - May 2013)
- Facilities Management Specialist @ (June 2010 - August 2011)
Johnathan Collins Education
- Prince George's Community College
Associate’s Degree (Network and System Administration/Administrator)
2008-2010
Johnathan Collins Skills
- Active Directory
- Agile Application Development
- Amazon Web Services (AWS)
- Application Support Management
- Change Consulting
- Change Project Management
- Citrix
- Client Liaison
- Client Relations
- Contact Centers
- Critical Incident Response
- Cross-functional Collaborations
- Customer Satisfaction
- Customer Service
- Customer Support
- DHCP
- Data Analysis
- Data Analytics
- Data Entry
- Desk Top Support
- Desktop Administration
- Desktop Support
- Employee Engagement
- Fiber to the Home (FTTH)
- Group Policy
- Hardware
- Help Desk Support
- IT Security Operations
- Incident Management
- Internet Protocol Suite (TCP/IP)
- Jira
- LAN-WAN
- Management
- Management Consulting
- Microsoft Azure
- Microsoft Excel
- Microsoft Office
- Microsoft Power BI
- Network Administration
- Network Operations Center (NOC)
- Network Support
- Networking
- Office 365
- Operating Systems
- Organization Skills
- Organizational Change Agent
- Organizational Change Management
- POTS
- Problem Solving
- Program Management
- Public Speaking
- Remote Troubleshooting
- Root Cause Analysis
- Routers
- SOP Authoring
- SOP Development
- Security Compliance
- Service Desk Management
- ServiceNow
- Software Installation
- Splunk IT Service Intelligence (ITSI)
- Switches
- System Administration
- System Monitoring
- Team Leadership
- Technical Analysis
- Technical Support
- Technical Training
- Telecommunications
- Troubleshooting
- VoIP
- WAN
- Windows 7
- Project Management
- DSL
- Leadership
- Optical Fiber
- Windows XP
- Micr
- Access Control
- Information Technology
- Cisco Certified Entry Networking Technician Ccent
Johnathan Collins Summary
- Johnathan Collins, based in Capitol Heights, MD, US, is currently a Deputy Service Desk SME and Product Feedback Lead at T-Rex Solutions, LLC. Johnathan Collins brings experience from previous roles at T-Rex Solutions, LLC, T-Rex Solutions LLC - Defense Health Agency - MHS GENESIS Contract and General Dynamics Information Technology. Johnathan Collins holds a 2008 - 2010 Associate’s Degree in Network and System Administration/Administrator @ Prince George's Community College. With a robust skill set that includes Active Directory, Agile Application Development, Amazon Web Services (AWS), Application Support Management, Change Consulting and more. Johnathan Collins has 1 emails and 3 mobile phone numbers on RocketReach.
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