John Wick Email & Phone Number
Senior Director, Customer Experience, Americas Lead @ Microsoft
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John Wick Location
- Pittsburgh, PA, US
John Wick Work
- Senior Director, Customer Experience, Americas Lead @ (January 2025 - Present)
- Director of Business Programs @ (April 2022 - January 2025)
- Senior Director @ (November 2019 - April 2022)
- Senior Director @ (January 2017 - November 2019)
- Senior Director @ (January 2016 - January 2017)
- Director, Client Operations @ (January 2012 - January 2016)
- General Manager, SBU Transition Operations @ (August 2011 - January 2012)
- General Manager, Equipment Transformation @ (December 2010 - October 2011)
- Director, Assessment and Design @ (January 2009 - February 2011)
- Optimization Manager @ (May 2004 - January 2009)
- Project Manager @ (January 2002 - May 2004)
- .NET Lead Developer @ (May 2000 - January 2002)
John Wick Education
- Grove City College
BS (Business Management)
1996-2000
John Wick Skills
- Account Management
- Analytical Skills
- Budgets
- Business Analysis
- Business Case Modelling
- Business Case Preparation
- Business Development
- Business Process Improvement
- CRM
- Change Management
- Communication
- Contract Negotiation
- Cost Management
- Cross-functional Team Leadership
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Strategy
- Customer Success
- Data Analytics
- Financial Analysis
- Financial Reporting
- Global Delivery
- Leadership
- Lean Six Sigma
- Managed Print Services
- Managed Services
- Management
- Negotiation
- Operations Management
- Outsourcing
- P&L Management
- Performance Management
- Presentations
- Process Engineering
- Process Improvement
- Program Management
- Project Management
- Project Portfolio Management
- Risk Management
- Sales Enablement
- Service Delivery
- Service-Level Agreements (SLA)
- Six Sigma
- Software Development
- Software Project Management
- Solution Selling
- Strategic Data Analysis
- Strategy
- Talent Development
- Talent Management
- Team Building
- Team Leadership
- Transition Management
- User Experience (UX)
- Vendor Management
- Customer Relationship Management Crm
- Software Project
- Project Portfolio
- Cross Functional Team
- Business Process
- Cross Functional Team Leadership
- Business Case
- Customer Relationship Management
- Service Level Agreements
John Wick Summary
- John Wick, based in Pittsburgh, PA, US, is currently a Senior Director, Customer Experience, Americas Lead at Microsoft. John Wick brings experience from previous roles at Microsoft and Xerox. John Wick holds a 1996 - 2000 BS in Business Management @ Grove City College. With a robust skill set that includes Account Management, Analytical Skills, Budgets, Business Analysis, Business Case Modelling and more. John Wick has 1 emails and 2 mobile phone numbers on RocketReach.
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