John Watkinson Location
- Indianapolis, IN, US
John Watkinson Work
- 2024 - now Senior Solution Engineer @
- 2022 - 2024 AVP, Workforce Strategy and Support @
- 2022 - 2022 Principal Solutions Consultant and Strategic Demo Specialist @
- 2017 - 2022 Sr. Workforce Management Consultant @
- 2016 - 2017 Senior WFM Sales Consultant @
- 2006 - 2016 Senior WFO Sales Consultant @
- 2005 - 2006 Call Center Manager @
- 2000 - 2005 Regional Service Level Manager @
- 1996 - 2000 Workforce Manager @
- 1996 - 2000 Analyst @
John Watkinson Skills
- Natural Language Processing (NLP)
- Project Leadership
- Microsoft Dynamics
- Call Center Administration
- Architecture
- Client Presentation
- Product Demonstration
- Genesys Cloud
- Best Practices
- Remote Workforce Management
- Contact Center Management
- WFS
- Business Strategy
- Insurance
- Critical Thinking
- Customer Service Operations
- Customer Retention
- Operational Efficiency
- Corporate Financial Reporting
- Contact Center Operations
- Software Industry
- Communication
- Analytical Skills
- Budgeting
- Call Center
- Contact Centers
- Workforce Management
- Customer Experience
- Vendor Management
- IVR
- Process Improvement
- VoIP
- Telecommunications
- Unified Communications
- ACD
- Professional Mentoring
- Customer Satisfaction
- Call Centers
- Telephony
- Training
- Quality Assurance
- CRM
- Strategic Planning
- SIP
- Solution Selling
- Professional Services
- Managed Services
- Cloud Computing
- Enterprise Software
- Outsourcing
- Unified Messaging
- IP
- Hosted Services
- Lync
- Sales
- Avaya
- Inbound Marketing
- Video Conferencing
- Leadership
- Consulting
- Speech Recognition
- SIP Trunking
- CTI
- Call Logging
- Genesys
- Direct Sales
- Strategic Partnerships
- Management
- Pre-sales
- Sales Process
- Project Management
- Salesforce.com
- SaaS
- Customer Relationship Management (CRM)
- Microsoft Excel
- Customer Relationship Management Crm
- SQL
- Pre Sales
- Team Building
- Troubleshooting
- Customer Relationship Management
John Watkinson Summary
- John Watkinson, based in Indianapolis, IN, US, is currently a Senior Solution Engineer at Amplix. John Watkinson brings experience from previous roles at Molina Healthcare, Avtex Solutions, Avtex Solutions, LLC and inContact. With a robust skill set that includes Natural Language Processing (NLP), Project Leadership, Microsoft Dynamics, Call Center Administration, Architecture and more. John Watkinson has 2 emails and 1 mobile phone numbers on RocketReach.
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