Director, Post-Sales Operations, Meta Reality Labs @ (June 2019 - March 2022)
Board Advisor @ (May 2023 - Present)
Global Customer Experience Director @ (July 2016 - June 2019)
Director, Worldwide Services, Repair and Customer Experience @ (November 2014 - August 2016)
Director, Member Experience Technologies @ (June 2011 - November 2014)
Sr. IT Program Manager @ JS Consulting, LLC (January 2008 - December 2013)
Consultant - Microsoft Program Manager @ (January 2010 - December 2010)
Program Manager - Next Generation Programs @ (January 2009 - December 2010)
Consultant - Program Manager @ (January 2008 - December 2009)
Vice President, Customer Experience, Store Logistics and Change Management @ (January 2003 - December 2008)
Consultant, Senior Process Engineer @ (January 2002 - December 2003)
Business Consultant, Enhanced Services and Sales @ (January 2000 - December 2001)
Associate Consultant @ (January 1998 - December 2000)
John Sturm Education
Northeastern University
(Business Administration, Management, Business Administration and Management)
John Sturm Skills
Software Implementation
Project Management
Program Management
Strategic Roadmaps
Outsourcing Management
ITIL v3 Foundations Certified
CRM Integration
Telecommunications Billing
Strategic Consulting
Budget Process
Process Management
Vendor Management
Migration Projects
Product Management
Customer Experience
Sales Operations
Integration
Cloud Computing
Data Center
Enterprise Software
IT Strategy
Enterprise Architecture
SDLC
SaaS
CRM
Management Consulting
Project Planning
PMO
Outsourcing
Change Management
Cross-functional Team Leadership
Wireless
Requirements Gathering
Project Portfolio Management
Consulting
Business Process Improvement
PMP
Business Analysis
Salesforce.com
Information Technology
Software Project Management
Resource Management
Business Process
Business Transformation
Process Improvement
Agile Project Management
Strategy
Management
Leadership
Telecommunications
Customer Service
Cross Functional Team Leadership
Call Center
Services
Research
Microsoft Word
Sales
John Sturm Summary
John Sturm, based in California, United States, is currently a Sr. Director, Post-Sales Operations, Meta Reality Labs at Meta. John Sturm brings experience from previous roles at Meta, Mandela Legacy, Bose Corporation and Motorola - a Lenovo Company. John Sturm holds a Northeastern University. With a robust skill set that includes Software Implementation, Project Management, Program Management, Strategic Roadmaps, Outsourcing Management and more. John Sturm has 5 emails and 5 mobile phone numbers on RocketReach.
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