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John Splawn Location
Texas, United States
John Splawn Work
Owner @ (April 2003 - Present)
Vice President, Data Center Engineering @ (October 2020 - Present)
Director, Data Center and Call Center Operations and Technology @ (January 2008 - May 2020)
Director, Network Ops, Business Intelligence, Info Services, Telecommunications @ (January 2003 - January 2008)
Director, Global Customer Care and Shared Services @ (January 2000 - January 2002)
Vice President, Call Center Operations @ First Usa Bank (January 1999 - January 2000)
Director Call Center Operations @ (January 1989 - January 1999)
John Splawn Education
The University of Texas at Dallas
Master of Business Administration (Operations Management)
1990-1994
Texas State University
Bachelor of Business Administration (Finance)
1983-1988
University Of Nebraska - Central Administration System Office
(Management)
John Splawn Skills
Analytical Skills
Budget and vendor management
Budgets
Business Analysis
Business Intelligence
Business Planning
CRM
Call Center Administration
Call Center Development
Call Centers
Change Management
Cloud Computing
Contact Center Management
Contact Center Operations
Contact Center Technology
Cross-functional Team Leadership
Customer Experience
Customer Service
Cybersecurity
E-commerce
Engineering new solutions and technologies
Financial Analysis
Financial Reporting
IT Infrastructure Management
IT Infrastructure Operations
IT Management
IT Operations Management
IT Service Management
IT Strategy
ITIL Certified
ITIL Process Implementation
ITIL Service Strategy
Information Security
Infrastructure
Infrastructure Optimization
Integrating and migrating data centers/applications to cloud solutions
Leadership
Management
Networking
Outsourcing
Process Improvement
Program Management
Project Management
SRE / Operations management for application and infrastructure, including change management, incident management, asset management and technology currency
SaaS
Strategic Partnerships
Strategic Thinking
Strategy
Team Leadership
Telecommunications
Unified Communications
Vendor Management
Virtualization
John Splawn Summary
John Splawn, based in Texas, United States, is currently a Owner at JCS, LLC. John Splawn brings experience from previous roles at E2open, Sabre Corporation, Marriott International and Corbis. John Splawn holds a 1990 - 1994 Master of Business Administration in Operations Management @ The University of Texas at Dallas. With a robust skill set that includes Analytical Skills, Budget and vendor management, Budgets, Business Analysis, Business Intelligence and more. John Splawn has 2 mobile phone numbers on RocketReach.
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