John Shen Email
Service Experience Lead, Offering Owner, EX and CX and UX and UI specialist - ANZ ServiceNow Practice @ DXC Technology
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John Shen Location
- Melbourne, VIC, AU
John Shen Work
- 2016 -now Service Experience Lead, Offering Owner, EX and CX and UX and UI specialist - ANZ ServiceNow Practice @
- 2007 -now Director, Founder @
- 2010 -2015 Senior UI and UX Designer, Senior Front-end Developer, Marketing Associate @
- 2008 -2010 UI and UX Designer, Front-end Developer, Digital Compositor and Animator @
- 2007 -2008 Motion Graphics Animator (contract) @
John Shen Education
- RMIT University
Master’s Degree (Master of Animation & Interactive Media (AIM))
2006-2007 - RMIT University
Bachelor’s Degree (Bachelor of Design & Multimedia Systems)
2002-2005
John Shen Skills
- Customer Relationship Management Crm
- Creative Media Solutions
- Video Production
- Responsive Web Design
- Flash Animation
- jQuery
- Special Effects
- Wireframing
- jQuery UI
- Graphic Design
- Animation
- Web Design
- Customer Experience Design
- Service Desk Management
- Incident Management
- Content Management Systems Cms
- Video Editing
- Web Development
- Interaction Design
- Resource Management
- Digital Compositing
- Traditional Animation
- ASP.NET
- Front End Design
- Servicenow Service Portal
- Email Newsletter Design
- Motion Graphics
- Adobe Business Catalyst Cms
- AngularJS
- Bootstrap
- SASS
- Green Screen
- Enterprise Service Management
- Change Management
- JavaScript
- ServiceNow
- jQuery Mobile
- ActionScript
- Servicenow Cms Portal
- Email Marketing
- CSS
- Requirements Gathering
- Customer Engagement
- User Interface Design
- Project Management
- Marketing Communications
- Cascading Style Sheets Css
- Front End Development
- Adobe Creative Suite
- Web Interface Design
- Multimedia Marketing Communications
- User Experience Design
- User Interaction
- HTML5
- IT Service Management
- Cascading Style Sheets
- Customer Relationship Management
- Content Management Systems
- Adobe Business Catalyst
- Self Service Adoption
- Consulting
- User Experience
- Business Analysis
- User Centered Design
- Branding
- Business Analytics
- Business Development
- Servicenow Email Notifications and Scripting
- Servicenow Customer Service Mangement
- Servicenow Survey Management
- Servicenow Itsm Framework
- Web Content Accessibility Guidelines
- Servicenow Service Catalogue
- Servicenow Branded Email Notifications
- User Adoption
- Front Stage Design
- Offering Development
John Shen Summary
- John Shen, based in Melbourne, VIC, AU, is currently a Service Experience Lead, Offering Owner, EX and CX and UX and UI specialist - ANZ ServiceNow Practice at DXC Technology. John Shen brings experience from previous roles at Marlo Creative, ARPDev Pty. Ltd (or MailEnable Pty. Ltd.), Switched-On Group and Popcorn Creative. John Shen holds a 2006 - 2007 Master’s Degree in Master of Animation & Interactive Media (AIM) @ RMIT University. With a robust skill set that includes Customer Relationship Management Crm, Creative Media Solutions, Video Production, Responsive Web Design, Flash Animation and more. John Shen has 1 emails on RocketReach.
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