John Sheetz Email & Phone Number
Major Incident Manager @ Costco IT
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John Sheetz Location
- Kirkland, WA, US
John Sheetz Work
- Major Incident Manager @ (May 2025 - Present)
- Major Incident Manager @ (March 2020 - September 2024)
- Lab Engineer @ F5 Networks (November 2018 - March 2020)
- IT Operations @ (May 2016 - September 2018)
- Team Manager @ (September 2015 - May 2016)
- Sr. Event Manager @ (November 2010 - September 2015)
- NOC Tier 2 @ (August 2009 - September 2010)
- Team Manager @ (July 1997 - August 2009)
John Sheetz Education
- Shorewood High School
- Shorewood High School (Washington)
John Sheetz Skills
- Account Management
- Business Process
- CRM
- Call Centers
- Call Routing
- Cloud Computing
- Communication
- Contact Centers
- Critical Incident Response
- Cross-functional Team Leadership
- Customer Relationship Management (CRM)
- Customer-Focused Service
- Event Management
- Facilitation
- ICM
- IT Operations
- IT Service Management
- ITIL
- IVR
- Incident Management
- Integration
- Intelligent Call Routing
- Major Incident Management
- Management
- Management Professional
- Microsoft CRM
- Microsoft Excel
- Microsoft Office
- Microsoft Technologies
- Mobile Applications
- Mobile Communications
- Mobile Devices
- Mobile Technology
- Process Implementation
- Project Management
- Release Management
- Root Cause
- Root Cause Analysis
- Sales
- Service Desk
- Service Improvement
- Service-Level Agreements (SLA)
- ServiceNow
- Shipping
- Siebel
- Software Project Management
- Technical Support
- Third Party Vendor Management
- Troubleshooting
- Vendor Management
- Vendor Relationship Management
John Sheetz Summary
- John Sheetz, based in Kirkland, WA, US, is currently a Major Incident Manager at Costco IT. John Sheetz brings experience from previous roles at Mindtree, F5 Networks and Tech Mahindra. John Sheetz holds a Shorewood High School. With a robust skill set that includes Account Management, Business Process, CRM, Call Centers, Call Routing and more. John Sheetz has 3 emails and 1 mobile phone numbers on RocketReach.
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