John Shea Email & Phone Number
Limited Partner @ Stage 2 Capital
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John Shea Location
- Boston, MA, US
John Shea Work
- Limited Partner @ (October 2025 - Present)
- Chief Customer Officer @ (September 2024 - Present)
- Vice President, Customer Care @ (January 2022 - January 2024)
- Senior Director, Customer Care @ (January 2021 - January 2022)
- Head of Global Support And Safety @ (January 2021 - January 2021)
- Head of Technical Services and Support @ (January 2018 - January 2021)
- VP of Distribution and Customer Support @ PillPack / Amazon Pharmacy (January 2016 - January 2018)
- SVP and General Manager @ (January 2013 - January 2016)
- Director, Operational Initiatives @ (January 2012 - January 2013)
- Program Manager, Deployment Engineering @ (January 2012 - January 2012)
- Consultant @ (January 2010 - January 2012)
- Field Artillery Officer @ (June 2009 - April 2010)
- Field Artillery Officer @ (October 2003 - April 2007)
John Shea Education
- Columbia Business School
Master of Business Administration (MBA)
2007-2009 - Harvard University
Bachelor's degree (Biology)
1998-2002
John Shea Skills
- Customer Experience Enhancement
- Resolution Time Reduction
- AI Integration
- Account Management
- Analytical Skills
- Analytics
- Automation Engineering
- Automation Solutions
- Budget Management
- Business Analytics
- Business Process Reengineering
- Business Strategy
- Change Management
- Client Services
- Competitive Analysis
- Compliance Management
- Conflict Resolution
- Continuous Improvement
- Contract Management
- Cost Efficiency
- Cost Savings Strategies
- Crisis Management
- Cross-Functional Collaboration
- Customer Engagement
- Customer Experience
- Customer Insight
- Customer Issue Resolution
- Customer Retention
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service Improvement
- Customer Success
- Customer Success Management
- Data Analytics
- Distribution Management
- Diversity & Inclusion
- Efficiency Optimization
- Employee Engagement
- Employee Mentorship
- Escalations Management
- Financial Analysis
- Financial Forecasting
- Financial Modeling
- Global Leadership
- Global Talent Acquisition
- High-Performance Team Building
- Inventory Management
- KPI Implementation
- Leadership
- Leadership Development
- Legal Compliance
- Logistical Coordination
- Management Consulting
- Market Analysis
- Marketing Strategy
- Mergers & Acquisitions
- Metrics Development
- Negotiation
- Operational Efficiency
- Operational Excellence
- Operations Management
- Organizational Development
- Performance Analysis
- Performance Optimization
- Policy Development
- Premium Support Models
- Process Improvement
- Procurement Strategy
- Product Management
- Profit Margin Improvement
- Program Management
- Project Management
- Quality Assurance
- Relationship Building
- Revenue & Profit Growth
- Risk Management
- Service Level Improvement
- Stakeholder Management
- Start-ups
- Strategic Decision-Making
- Strategic Partnerships
- Strategic Planning
- Strategy
- Supply Chain Management
- Support Channel Development
- Support Engineering
- System Configuration
- System Integration
- Talent Management
- Team Leadership
- Technical Services
- Technical Support
- Technology Implementation
- Training & Development
- Training Documentation
- Troubleshooting
- Vendor Management
- Vendor Relations
- Venture Capital
- Workforce Management
- Start Ups
- Military
- Research
- Training
- Mergers and Acquisitions
- Customer Service
- Mathematics
- GMAT
- Consulting
- Books
- Units
- Mortar
- Local Government
- Students
- International Relations
- Baseball
- Finance
- Honor
- Red Cross
- Fire Management
- Film
- Management
- Security
- Statistics
- Reconstruction
- Football
- Publications
- Defense
- Exams
- Foreign Policy
- Golf
- System
- Education
- Reports
- Medicine
- Property
- Delegates
- Policy
- News
- Decoration
- Conferences
- Articles
- Analysis
- Maritime
- Sustainable Development
- Laboratory
- Admissions
- Economics
- Humanitarian Assistance
- Accountability
- Skiing
- Helicopters
- Trade Show Graphics
- South East Asia
- Missions
- World Bank
- Governance
- Avid
- Responsibility
- Drop
- Intelligence
- Health and Safety
- Biology
- Threat
- Artillery
- Army
- Trust
- Teaching
- New York
- Reviews
- Dismissal
- Government
- Concerts
- Government Offices
- Neighborhood
- Welfare
- Theory
- IR
- Ties
- Inclusion
- Meetings
- Combat
- Squash
- Evaluation
- Schools
- Coordinated
- EMT
John Shea Summary
- John Shea, based in Boston, MA, US, is currently a Limited Partner at Stage 2 Capital. John Shea brings experience from previous roles at Aura, Toast and Amazon Robotics. John Shea holds a 2007 - 2009 Master of Business Administration (MBA) @ Columbia Business School. With a robust skill set that includes Customer Experience Enhancement, Resolution Time Reduction, AI Integration, Account Management, Analytical Skills and more. John Shea has 2 emails and 1 mobile phone numbers on RocketReach.
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