John Rustia Email
Incident Manager and Service Operation Manager
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John Rustia Location
- Valenzuela, NCR, PH
John Rustia Work
- Incident Manager and Service Operation Manager @ Accenture (May 2022 - Present)
- Team Lead - IT Service Desk and Incident Management @ (May 2017 - January 2022)
- Technical Trainer - IT Service Desk @ (January 2015 - August 2016)
- Analyst - IT Service Desk @ (October 2014 - December 2014)
- Subject Matter Expert, IT Service Desk @ (March 2014 - July 2014)
- IT Service Desk Analyst @ (January 2011 - February 2014)
- Level 2 Technical Support Engineer @ (January 2010 - January 2011)
- Senior Technical Support Engineer @ (January 2009 - January 2010)
- Technical Support Engineer @ (June 2007 - January 2009)
John Rustia Education
- Pamantasan ng Lungsod ng Maynila
Bachelor's degree (Computer Engineering)
2002-2017 - University of Santo Tomas
(High School/Secondary Diplomas and Certificates)
John Rustia Skills
- Incident Management
- KB Management
- Quality Assurance
- Training & Development
- Root Cause Analysis
- Team Leadership
- Policy Development
- Coaching & Mentoring
- Leadership
- ITIL Certified
- Root Cause Problem Solving
John Rustia Summary
- John Rustia, based in Valenzuela, NCR, PH, is currently a Incident Manager and Service Operation Manager at Accenture. John Rustia brings experience from previous roles at Shearwater Health, Tata Consultancy Services and DXC Technology. John Rustia holds a 2002 - 2017 Bachelor's degree in Computer Engineering @ Pamantasan ng Lungsod ng Maynila. With a robust skill set that includes Incident Management, KB Management, Quality Assurance, Training & Development, Root Cause Analysis and more. John Rustia has 1 emails on RocketReach.
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