John Rocha Email & Phone Number
Global Head of Application Support @ Meritsoft, a Cognizant company
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John Rocha Location
- United Kingdom
John Rocha Work
- 2022 -now Global Head of Application Support @
- 2018 -2022 Senior Manager Application Support @
- 2017 -2018 FX application support specialist @
- 2014 -2018 Service Desk Analyst @
John Rocha Education
- General Smuts High
(Technical)
1995-2000
John Rocha Skills
- English
- Delegation
- Coaching
- Troubleshooting
- Coaching & Mentoring
- IT Service Delivery
- External Clients
- Support Services
- Bridging
- Refining Processes
- Major Incident Management
- Time Management
- Customer Service
- Analytical Skills
- Root Cause Analysis
- Oral Communication
- Customer Satisfaction
- Stakeholder Management
- Performance Metrics
- Technical Operations
- Team Performance
- Problem Solving
- Communication
- Team Management
- Technical Support
- Service-Level Agreements (SLA)
- Service Desk
- Problem Management
- Priority Management
- Customer Support
- 2nd Line IT Support
- Incident Management
- ITIL
- IT Operations
- Team Leadership
- Risk Management
- Software as a Service (SaaS)
- Corporate Communications
- Financial Markets
- ITIL Certified
- Microsoft Office
- Cisco Technologies
- Active Directory
- Red Hat Linux
- JIRA
- SharePoint
- Management
- RSA SecurID
- Zendesk
- Fix Protocol
John Rocha Summary
- John Rocha, based in United Kingdom, is currently a Global Head of Application Support at Meritsoft, a Cognizant company. John Rocha brings experience from previous roles at Exiger and IHS Markit. John Rocha holds a 1995 - 2000 General Smuts High. With a robust skill set that includes English, Delegation, Coaching, Troubleshooting, Coaching & Mentoring and more. John Rocha has 2 emails on RocketReach.
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