John Riley Email & Phone Number
Director of Customer Service @ CGS Administrators, LLC
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John Riley Location
- Nashville, TN, US
John Riley Work
- 2024 - now Director of Customer Service @
- 2022 - 2024 Senior Director, Member Services @
- 2021 - 2022 Director, MA Concierge and Strategic Outreach Services @
- 2019 - 2021 Director Customer Experience @
- 2018 - 2018 Director, Advocacy Operations @
- 2015 - 2018 Director, Customer Experience @
- 2011 - 2015 Operations Director @
- 2006 - 2011 Director, Service Delivery @
- 2004 - 2006 Director, Customer Service @
- 2001 - 2003 Director, Service Operations @
John Riley Education
- Old Dominion University
BS (Mechanical Engineering)
John Riley Skills
- Customer Service
- Training
- Customer Experience
- Strategy
- Business Process Improvement
- Call Center
- Process Improvement
- Program Management
- Operations Management
- Cross-functional Team Leadership
- Change Management
- Insurance
- Vendor Management
- Health Insurance
- Workforce Management
- Strategic Planning
- Analysis
- Call Centers
- Business Analysis
- Budgets
- Management
- Marketing
- Sales
- Project Planning
- Team Building
- Healthcare
- CRM
- Data Analysis
- Team Leadership
- Customer Satisfaction
- Performance Management
- Quality Assurance
- Project Management
- Outsourcing
- Leadership
- Business Process
- Coaching
- Contact Centers
- Speech Analytics
- Cross Functional Team Leadership
- Nonprofits
- Research
John Riley Summary
- John Riley, based in Nashville, TN, US, is currently a Director of Customer Service at CGS Administrators, LLC. John Riley brings experience from previous roles at Oscar Health, Health First Health Plans Inc and Alight Solutions. John Riley holds a BS in Mechanical Engineering @ Old Dominion University. With a robust skill set that includes Customer Service, Training, Customer Experience, Strategy, Business Process Improvement and more. John Riley has 2 emails and 2 mobile phone numbers on RocketReach.
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Sheri Thompson
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Jason Bean
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Karen Lueders
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Sienna Newman
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Kenelm Floyd
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Mike Logan
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Melissa Lamb
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Craig Domanik
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Franklin, TN, US
Joella Draper
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Meredith Loveless
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