John Riley Email & Phone Number
Director of Customer Service @ CGS Administrators, LLC
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John Riley Location
- Nashville, TN, US
John Riley Work
- Director of Customer Service @ (June 2024 - Present)
- Senior Director, Member Services @ (August 2022 - January 2024)
- Director, MA Concierge and Strategic Outreach Services @ (October 2021 - August 2022)
- Director Customer Experience @ (July 2019 - October 2021)
- Director, Advocacy Operations @ (May 2018 - December 2018)
- Director, Customer Experience @ (March 2015 - April 2018)
- Operations Director @ (August 2011 - March 2015)
- Director, Service Delivery @ (April 2006 - July 2011)
- Director, Customer Service @ (March 2004 - March 2006)
- Director, Service Operations @ (April 2001 - July 2003)
John Riley Education
- Old Dominion University
BS (Mechanical Engineering)
John Riley Skills
- Customer Service
- Training
- Customer Experience
- Strategy
- Business Process Improvement
- Call Center
- Process Improvement
- Program Management
- Operations Management
- Cross-functional Team Leadership
- Change Management
- Insurance
- Vendor Management
- Health Insurance
- Workforce Management
- Strategic Planning
- Analysis
- Call Centers
- Business Analysis
- Budgets
- Management
- Marketing
- Sales
- Project Planning
- Team Building
- Healthcare
- CRM
- Data Analysis
- Team Leadership
- Customer Satisfaction
- Performance Management
- Quality Assurance
- Project Management
- Outsourcing
- Leadership
- Business Process
- Coaching
- Contact Centers
- Speech Analytics
- Cross Functional Team Leadership
- Nonprofits
- Research
John Riley Summary
- John Riley, based in Nashville, TN, US, is currently a Director of Customer Service at CGS Administrators, LLC. John Riley brings experience from previous roles at Oscar Health, Health First Health Plans Inc and Alight Solutions. John Riley holds a BS in Mechanical Engineering @ Old Dominion University. With a robust skill set that includes Customer Service, Training, Customer Experience, Strategy, Business Process Improvement and more. John Riley has 2 emails and 3 mobile phone numbers on RocketReach.
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Top CGS Administrators, LLC Employees
John Riley
Director of Customer Service
Nashville, TN, US
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