John Pender Email & Phone Number
Head of Customer Service @ Berkeley Group Plc
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John Pender Location
- London, GB
John Pender Work
- 2016 -now Head of Customer Service @
- 2013 -2016 Head of Customer Experience @ Genesis Housing Group
- 2011 -2013 Head of Customer Engagement @ Genesis Housing Group
- 2007 -2011 Quality and Performance Manager @ Pathmeads Housing Association
- 2006 -2007 Project Manager @ Pathmeads Housing Association
John Pender Education
- Institute of Customer Service
Customer Service Management - MMICS (Customer Service Management)
2014-2015 - Cranfield University - Cranfield School of Management
Executive education (Strategic Performance Management)
- Cranfield University - Cranfield School of Management
Executive education (Operational Performance Management)
- University of Bradford
Bachelor of Arts (B.A.) (Interdisciplinary Human Studies)
John Pender Skills
- Customer Service
- Risk Management
- Business Strategy
- Project Management
- Stakeholder Management
- Change Management
- Customer Experience
- Performance Management
- Performance Improvement
- Social Housing
- Strategy
- Business Process Improvement
- Policy
- Contract Management
- Leadership
- Business Transformation
- CRM
- Process Improvement
- Strategic Planning
- Management
- Governance
- Public Sector
- Project Delivery
- Culture Change
- Business Planning
- Outsourcing
- Stakeholder Engagement
- Social Media
- Public Speaking
- Microsoft Excel
- Microsoft Office
- Training
John Pender Summary
- John Pender, is currently a Head of Customer Service at Berkeley Group Plc. John Pender brings experience from previous roles at Genesis Housing Group and Pathmeads Housing Association. John Pender holds a 2014 - 2015 Customer Service Management - MMICS in Customer Service Management @ Institute of Customer Service. With a robust skill set that includes Customer Service, Risk Management, Business Strategy, Project Management, Stakeholder Management and more. John Pender has 3 emails on RocketReach.
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