John Pender's Location
London, GB
John Pender's Work
- Head of Customer Service @ Berkeley Group Plc
- Head of Customer Experience @ Genesis Housing Association
- Head of Customer Engagement @ Genesis Housing Association
John Pender's Education
- Institute of Customer Service
Customer Service Management - MMICS (Customer Service Management)
2014 - 2015 - Cranfield University - Cranfield School of Management
Executive education (Strategic Performance Management)
- Cranfield University - Cranfield School of Management
Executive education (Operational Performance Management)
- University of Bradford
Bachelor of Arts (B.A.) (Interdisciplinary Human Studies)
John Pender's Skills
- Customer Service
- Risk Management
- Business Strategy
- Project Management
- Stakeholder Management
- Change Management
- Customer Experience
- Performance Management
- Performance Improvement
- Social Housing
John Pender's Summary
John Pender, based in London, GB, is currently a Head of Customer Service at Berkeley Group Plc, bringing experience from previous roles at Genesis Housing Group and Pathmeads Housing Association. John Pender holds a 2014 - 2015 Customer Service Management - MMICS in Customer Service Management @ Institute of Customer Service. With a robust skill set that includes Customer Service, Risk Management, Business Strategy, Project Management, Stakeholder Management and more, John Pender contributes valuable insights to the industry. John Pender has 2 emails on RocketReach.
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