Senior Help Desk Analyst @ (January 2019 - Present)
Senior Helpdesk Analyst @ (January 2019 - July 2021)
Help Desk Analyst @ (April 2017 - October 2018)
Help Desk Analyst II @ (April 2017 - October 2018)
Information Technology Manager @ (June 2014 - April 2017)
IT Manager @ (August 2014 - March 2017)
Virtual Document Center Administrator @ (August 2014 - March 2017)
Kofax Capture Administrator @ (July 2014 - March 2017)
Desktop Support Technician @ (June 2014 - March 2017)
John Parkhurst Education
College of the Mainland 2006-2008
John Parkhurst Skills
Attention to Detail
Remote Support
Stakeholder Engagement
Active Directory
Adobe Acrobat
Adobe Creative Cloud
AnyConnect
Budget and Scheduling
Capacity Planning
Citrix Products
Client facing support
Cloud hosted management
Communication
Complex Problem Solving
Computer Hardware Troubleshooting
Computer Security
Confluence
Customer Relationship Management (CRM)
Customer Service
Data Migration
Deployments
Developer and client translator
Freshworks CRM
Google Workspace
Hardware Diagnostics
IT Project Management
Internet Troubleshooting
JIRA
Jamf
Leadership
Mac
Mac OSX
Microsoft Azure
Microsoft Excel
Microsoft Exchange
Microsoft Office
Microsoft Operating Systems
Microsoft PowerPoint
Microsoft Word
Office 365
Process Improvement
Project Management
Remote Troubleshooting
SharePoint
Software Troubleshooting
Software deployment
Strategic Planning
Team Coordination
Team Leadership
Troubleshooting
Virtual Private Network (VPN)
Windows 7,8.1,10
Windows RSAT
Zoom
windows
windows 10
John Parkhurst Summary
John Parkhurst, based in Houston, TX, US, is currently a Senior Help Desk Technician and Dispatch Coordinator at KDInfotech. John Parkhurst brings experience from previous roles at KD Infotech, Talos Energy and Six Foot. John Parkhurst holds a 2006 - 2008 College of the Mainland. With a robust skill set that includes Attention to Detail, Remote Support , Stakeholder Engagement, Active Directory, Adobe Acrobat and more. John Parkhurst has 1 emails and 1 mobile phone numbers on RocketReach.
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