2006 -
2011 Senior Leader, North America Customer Support @
2002 -
2006 Director, Customer Service, Credit and Data Management @
2001 -
2002 Business Development Lead for CRM Business Process Outsourcing @
2000 -
2001 Call Center Director @
1998 -
2000 Resource Analysis and Planning Manager @
1995 -
1998 Call Center Consultant and Project Manager @
1989 -
1995 Automotive Service Manager @
1985 -
1989 Motor Transport Officer @
2011 -
now Director, Contact Center Operations @
John Parente Education
Virginia Military Institute
BA
1981
-
1985
null
John Parente Skills
Leadership
Customer Experience
Six Sigma
Team Building
BPO
Consulting
SAP
Salesforce.com
Cross Functional Team
Call Center
Sales
Sales Operations
Forecasting
Business Process Re Engineering
Customer Satisfaction
Business Development
Supply Chain Management
Negotiation
Vendor Management
Team Leadership
Process Improvement
Strategic Planning
Support
Workforce Management
Consumer Services
Management Consulting
Talent Management
Business Planning
Operations Management
Contact Centers
Program Management
P&L Management
New Business Development
Marketing
Business Process
Cross Functional Team Leadership
Training
Change Management
Customer Service
Contract Negotiation
Project Planning
Budgets
Business Strategy
Management
Project Management
Coaching
Outsourcing
Inventory Management
Supply Chain
Continuous Improvement
Call Centers
Services
Cost Reduction
CRM
Pricing
Performance Management
Cost Reduction Strategies
John Parente Summary
John Parente, based in Dublin, OH, US, is currently a Director, Contact Center Operations at Stanley Steemer. John Parente brings experience from previous roles at Ashland, Valvoline Inc., EDS, an HP company (Acquired MCI Call Center Services) and MCI Communications. John Parente holds a 1981 - 1985 BA @ Virginia Military Institute. With a robust skill set that includes Leadership, Customer Experience, Six Sigma, Team Building, BPO and more. John Parente has 2 emails on RocketReach.
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