Administration and Leadership @ (July 2018 - May 2021)
Director @ (January 2006 - July 2018)
Sr. Manager @ MCI (January 1989 - January 2000)
John Munoz Education
Texas State University 1984-1988
John Munoz Skills
Account Management
BPO
Business Development
Business Intelligence (BI)
Business Process Improvement
Business Process Outsourcing (BPO)
Business Relationship Management
CRM
Call Center
Call Center Administration
Call Center Development
Call Centers
Call center start-up
Change Management
Client Relations
Coaching
Contact Center Management
Contact Center Operations
Contact Centers
Cross-functional Team Leadership
Customer Experience
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Government
Healthcare Consulting
Inbound Marketing
Leadership
Management
Microsoft Office
Nonprofit Organizations
Operations Management
Optimization
Outsourcing
Performance Management
Process Improvement
Program Management
Project Management
Sales
Sales Management
Sales Operations
Service Delivery
Strategic Planning
Strategy
Team Building
Team Leadership
Team Management
Telecommunications
Training
Training & Development
Vendor Management
Workforce Management
John Munoz Summary
John Munoz, based in Las Cruces, NM, US, is currently a Chief Relations Officer at Electronic Caregiver. John Munoz brings experience from previous roles at Electronic Caregiver, City of Santa Fe, Sitel Worldwide Corporation and MCI. John Munoz holds a 1984 - 1988 Texas State University. With a robust skill set that includes Account Management, BPO, Business Development, Business Intelligence (BI), Business Process Improvement and more. John Munoz has 1 emails and 1 mobile phone numbers on RocketReach.
Looking for a different John Munoz?
Find contact details for 700 million professionals.