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John Moses Location
United States
John Moses Work
Vice President, Member Experience @ (October 2023 - Present)
Sr. Director, Customer Success and Scaled Operations, Google Health @ (September 2018 - October 2023)
Sr. Director of Customer Care, Google Hardware @ (January 2018 - September 2018)
Sr. Director of Customer Support, Nest @ (September 2015 - January 2018)
Head of Customer Support @ (September 2015 - January 2018)
Vice President, Global Customer Care, Printing and Personal Systems @ (April 2012 - September 2015)
Vice President, Global Customer Care, Personal Systems Group @ (October 2011 - May 2012)
Vice President, Customer Service, Mobile Products @ (June 2010 - October 2011)
Vice President, Customer Service and Product Quality @ (April 2006 - June 2010)
Vice President, Strategic Services @ (September 1999 - May 2006)
Marketing and Promotions Coordinator @ (September 1989 - May 1991)
John Moses Education
Harvard Medical School
(Physiology, Immunology)
2019-2020
San Diego State University
Master of Science (Psychology)
1992-1994
San Diego State University
Bachelor of Arts (Psychology)
1987-1992
The Wharton School
(Management, Education)
2007
John Moses Skills
Program Management
CRM
Strategy
Change Management
Team Leadership
Management
Leadership
Analytics
Integration
Product Development
Cross-functional Team Leadership
SDLC
Vendor Management
Cloud Computing
IT Strategy
Product Marketing
Customer Satisfaction
Customer Experience
Mobile Devices
Project Management
Strategic Partnerships
Call Centers
Business Intelligence
Outsourcing
Marketing
Account Management
Telecommunications
SaaS
Training
Quality Assurance
Go-to-market Strategy
Professional Services
Service Delivery
Solution Selling
Start-ups
Business Process Improvement
Mergers & Acquisitions
Process Improvement
Analysis
Strategic Leadership
Strategic Visionary
Digital Strategy
Customer Experience Transformation
Business Strategy
Grit
Customer Relationship Management (CRM)
Software as a Service (SaaS)
Technical Support
Cross Functional Team Leadership
Strategic Planning
Microsoft Excel
Mergers and Acquisitions
Start Ups
Software as a Service Saas
Go to Market Strategy
Customer Relationship Management Crm
Software as a Service
Customer Relationship Management
Microsoft Office
Business Analysis
John Moses Summary
John Moses, based in United States, is currently a Vice President, Member Experience at ŌURA. John Moses brings experience from previous roles at Google and Nest Labs. John Moses holds a 2019 - 2020 Harvard Medical School. With a robust skill set that includes Program Management, CRM, Strategy, Change Management, Team Leadership and more. John Moses has 3 emails and 3 mobile phone numbers on RocketReach.
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