John Mertz Email & Phone Number
Co-Owner @ A Special Request
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John Mertz Location
- Spanish Fork, UT, US
John Mertz Work
- Co-Owner @ (August 2023 - Present)
- Founder and Principal, Fractional CX Advisory @ (January 2021 - Present)
- Customer Care Manager @ (October 2022 - May 2025)
- Director Of Client Services @ (January 2022 - July 2022)
- Technical Support Manager @ The VOID (January 2020 - August 2020)
- Manager, Member Support @ (March 2019 - January 2020)
- Sr. Manager, Software Technical Support @ (January 2005 - September 2018)
John Mertz Education
- Utah Valley University
Master of Business Administration - MBA
2021-2022 - Western Governors University
Bachelor of Science - BS (Business Administration, Management and Operations)
2015-2017
John Mertz Skills
- Process Improvement
- Quality Assurance
- Product Management
- Analysis
- Troubleshooting
- Call Center
- Customer Experience
- Healthcare
- HIPAA
- HIPAA Compliance
- Customer Satisfaction
- Technical Support
- Account Management
- Customer Retention
- Strategic Planning
- Project Management
- Operational Management
- Business Development
- Strategic Communications
- Stategic Planning
- Business Analysis
- Cost Control
- Taleo
- Microsoft Office
- Siebel
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Management
- Customer Service
- Customer Support
- Cross-functional Team Leadership
- Leadership
- Team Building
- Training
- Mentoring
- Team Management
- Customer Relationship Management (CRM)
- Team Leadership
- Program Management
- Organizational Design
- Cost Conrol
John Mertz Summary
- John Mertz, based in Spanish Fork, UT, US, is currently a Co-Owner at A Special Request. John Mertz brings experience from previous roles at Haven Client Services, Bullfrog Spas, DentalQore and The VOID. John Mertz holds a 2021 - 2022 Master of Business Administration - MBA @ Utah Valley University. With a robust skill set that includes Process Improvement, Quality Assurance, Product Management, Analysis, Troubleshooting and more. John Mertz has 1 emails and 1 mobile phone numbers on RocketReach.
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