John Menezes Email
IBM Canada Consulting Workforce Management Leader
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John Menezes Location
- Canada
John Menezes Work
- 2022 -now IBM Canada Consulting Workforce Management Leader @ IBM Canada
- now Consulting Specialist @
- now Workforce Management Specialist @
- 2011 -2015 Service Portfolio Manager (Contract Performance Team Lead) @
- now Portfolio Manager @
- 2011 -2012 Capacity Manager Team Leader @
- 2006 -2011 Capacity Manager (Supply Chain and SAP) @
- now Capacity Manager @
- now Channel Manager CRM @
- now Channel Sales Manager @
- 2015 -2024 IBM Consulting Workforce Management Leader (Hybrid Cloud Services) @ IBM Canada Ltd
- now Project and Transition Manager (HelpDesk Outsourcing) @ ISM - Information Systems Management Corporation, Toronto, Ont.
- now Technical Help Desk Manager @ ISM - Information Systems Management Corporation, Toronto, Ont.
- now Transition Manager @ ISM Canada – Contact Centre
- now Help Desk Manager @ ISM Canada – Contact Centre
- now Account Managers Strategic Outsourcing (Service Delivery) @ ISM - Information Systems Management Corporation, Toronto, Ont. (Services Delive
John Menezes Education
- Ryerson University
Bachelor of Applied Arts Urban Planning (City/Urban, Community and Regional Planning)
1990-1993 - Ryerson University
John Menezes Skills
- Service Delivery
- Channel Partners
- Contact Center Management
- Service Portfolio Management
- Capacity Management
- Project Management
- Lean Transformation
- ITIL
- Change Management
- Program Management
- IT Service Management
- Vendor Management
- Business Development
- Outsourcing
- Project Portfolio Management
- SDLC
- Management
- Project Planning
- Business Analysis
- Account Management
- SAP
- PMP
- Analysis
- Solution Architecture
- Business Process
- Enterprise Software
- IT Strategy
- Lean Management
- Resource Management
- Team Leadership
- CRM
- Process Improvement
- Business Process Improvement
- Integration
- Leadership
- IT Management
- Project Delivery
- Customer Relationship Management (CRM)
- Staff Development
- Training
- Customer Relationship Management Crm
- Change Requests
- Customer Service
- Customer Relationship Management
John Menezes Summary
- John Menezes, based in Canada, is currently a IBM Canada Consulting Workforce Management Leader at IBM Canada. John Menezes brings experience from previous roles at IBM. John Menezes holds a 1990 - 1993 Bachelor of Applied Arts Urban Planning in City/Urban, Community and Regional Planning @ Ryerson University. With a robust skill set that includes Service Delivery, Channel Partners, Contact Center Management, Service Portfolio Management, Capacity Management and more. John Menezes has 1 emails on RocketReach.
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