John McKim Email & Phone Number

Customer Support Engineer IV @ AVAYA FEDERAL SOLUTIONS, INC.

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John McKim Location

Michigan, United States

John McKim Work

Customer Support Engineer IV @ (December 2025 - Present)
UC Communications Engineer @ (August 2025 - December 2025)
UC Engineer @ (October 2024 - June 2025)
Technical Solution Engineer @ (May 2015 - July 2024)
APS Senior Consultant @ Avaya Federal Solutions (July 2012 - May 2015)
Technical Readiness Engineer @ (October 2010 - July 2012)
System Integrator III @ (January 1995 - March 2011)
Technical Support @ (January 1992 - January 1995)
Customer Billing Specialist @ (January 1988 - January 1992)

John McKim Education

Metropolitan State University of Denver
Business Management
1987-1993
Colorado State University
Mathematics and computer science
1983-1983
Colorado State University
Business Administration and Management (General)
Damon Runyon, Euclid, Heritage High

John McKim Skills

ACD
Artificial Intelligence (AI)
Artificial Intelligence for Business
Artificial Neural Networks
Attention to Detail
Avaya
Avaya Aura
Avaya Products
Avaya Technologies
CTI
Call Center Development
Call Centers
Cisco Call Manager
Cisco Technologies
Cloud Computing
Cloud Security
Consultative solution selling
Contact Centers
Conversational AI
Creative Problem Solving
Customer Experience
Customer Experience Design
Customer Service
Cybersecurity
Deep Learning
Demos
Direct Sales
Enterprise Accounts
Enterprise Software
Ethernet
Generative AI
Generative AI Tools
H.323
IP
IP PBX
ISDN
IVR
Interpersonal Communication
Knowledge Sharing
LAN-WAN
Language Modeling
Large Enterprise
Large Language Models (LLM)
Large Scale System Integration
MLOps
MPLS
Machine Learning
Mentoring New Hires
Microsoft Azure
Microsoft Exchange
Microsoft OneDrive
Mobile Devices
Modular Messaging
Natural Language Generation
Natural Language Processing (NLP)
Network Design
Network Engineering
Networking
Neural Networks
Problem Solving
Product Demonstration
Proof of Concept
QoS
Request for Proposal (RFP)
Routing
SIP
SIP Trunking
Sales Presentations
Sales Processes
Security Clearance
Software Installation
Software as a Service (SaaS)
Solution Architecture
Statements of Work (SOW)
Switches
System Administration
TCP/IP
Technical Architecture
Technical Demonstrations
Technical Leadership
Technical Presentations
Technical Support
Technical Training
Telecommunications
Telecommunications Systems
Telephony
Transformer Models
Trusted Business Advisor
Unified Communications
Unified Messaging
Vertex
Video Conferencing
VoIP
Voice Mail
Voice over IP (VoIP)
WAN
Wireless
Wireless Technologies
Wireshark
expert

John McKim Summary

John McKim, based in Michigan, United States, is currently a Customer Support Engineer IV at AVAYA FEDERAL SOLUTIONS, INC.. John McKim brings experience from previous roles at INSPYR Solutions, Prime Technical Services Inc., Avaya and Avaya Federal Solutions. John McKim holds a 1987 - 1993 Business Management @ Metropolitan State University of Denver. With a robust skill set that includes ACD, Artificial Intelligence (AI), Artificial Intelligence for Business, Artificial Neural Networks, Attention to Detail and more. John McKim has 1 emails on RocketReach.