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John McDermott Location
Glasgow, GB
John McDermott Work
Chief Delivery Officer @ (July 2020 - Present)
Chief Operating Officer @ (August 2015 - July 2020)
Head of Service and Operations @ (July 2011 - August 2015)
Service Manager @ Thus (January 2008 - July 2011)
Service Delivery Manager @ (June 2005 - January 2008)
Desktop Support Team Leader @ (January 2001 - June 2005)
Senior Desktop Support Engineer (Contractor) @ (January 1997 - January 2001)
Desktop Support Engineer (Contractor) @ (June 1995 - January 1997)
John McDermott Skills
Account Management
Call Centers
Change Management
Channel
Contact Centers
Customer Experience Management
Customer Satisfaction
Customer Service Management
Customer Service Operations
ISO 27001
ISO 9001
IT Service Delivery
IT Service Management
ITIL
ITIL Certified
Managed Services
Microsoft Technologies
Networking
Product Management
Project Management
Service Delivery
Service Delivery Management
Service Management
Solution Selling
Team Management
Telecommunications
Unified Communications
VoIP
Voice over IP (VoIP)
Active Directory
Sales
Strategic Planning
Strategy
Voice Over Ip Voip
Customer Service
Business Strategy
Voice Over Ip
John McDermott Summary
John McDermott, based in Glasgow, GB, is currently a Chief Delivery Officer at Commsworld. John McDermott brings experience from previous roles at Commsworld, Thus and SAIC. With a robust skill set that includes Account Management, Call Centers, Change Management, Channel, Contact Centers and more. John McDermott has 1 emails on RocketReach.
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