John McCain Email & Phone Number
Director Customer Care and Customer Experience @ Sarnova
5 free lookup(s).
John McCain Location
- Hilliard, OH, US
John McCain Work
- 2017 - now Director Customer Care and Customer Experience @
- 2014 - 2017 Regional Director: Member and Provider Services @
- 2012 - 2014 Director, Customer Care Delivery @
- 2004 - 2012 Vice-President Donor Care @
- 1998 - 2004 Client Services and Call Center Consultant @
- 1987 - 1998 Head of Contact Center @
John McCain Education
- Villanova
Certification (Six Sigma Green Belt)
2011 - 2011 - Logan University
Doctorate (Chiropractic)
1980 - 1983 - Logan University
Bachelor of Science (B.S.) (Biology/Biological Sciences, General)
1980 - 1983 - Dekalb Community College
Associates (Biology/Biological Sciences, General)
1978 - 1980
John McCain Skills
- Leadership
- Customer Service
- Customer Experience
- Business Process Analysis
- CRM
- Outsourcing
- Sales Management
- Cross-functional Team Leadership
- Management
- Program Management
- Strategic Planning
- Fundraising
- Workforce Management
- Training
- Team Building
- Process Improvement
- Talent Management
- Data Analysis
- Contact Center Optimization
- Project Management
- Client Services
- Onsite Management
- Partner Development
- Call Center Design
- System Implementations
- Business Partner Relations
- Designing KPI's
- Salesforce.com implementation
- Talent Development
- Lean Six Sigma
- Business Process Improvement
- Vendor Management
- Customer Relationship Management (CRM)
- Strategy
- Employee Relations
- Operations Management
- Call Center Development
- Nonprofit Organizations
- Sales
- Account Management
- Microsoft Office
John McCain Summary
- John McCain, based in Hilliard, OH, US, is currently a Director Customer Care and Customer Experience at Sarnova. John McCain brings experience from previous roles at Molina Healthcare, Intuit, St. Jude Children's Research Hospital and Unisys. John McCain holds a 2011 - 2011 Certification in Six Sigma Green Belt @ Villanova. With a robust skill set that includes Leadership, Customer Service, Customer Experience, Business Process Analysis, CRM and more. John McCain has 2 emails and 1 mobile phone numbers on RocketReach.
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