John Matos Email & Phone Number

Manager, Product Support Engineering @ Dutchie

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John Matos Location

Hartford, CT, US

John Matos Work

Manager, Product Support Engineering @ (March 2026 - Present)
VP of Customer Success and Implementation @ (September 2025 - March 2026)
Manager, Product Support Engineering @ (March 2025 - September 2025)
Manager of Customer Success @ (June 2021 - September 2025)
Manager, Customer Success @ (September 2024 - March 2025)
Implementation Manager @ (February 2024 - September 2024)
Manager, Customer Success @ (July 2022 - February 2024)
Enterprise Customer Success Manager @ (January 2022 - July 2022)
Customer Success Manager @ (June 2021 - December 2021)
General Manager @ Mission (November 2021 - November 2021)
General Manager @ Luke's Lobster (March 2016 - February 2018)

John Matos Education

Barbara Goleman
High School Diploma

John Matos Skills

Account Management
Analytical Skills
Business Development
Business Management
Business Relationship Management
Business-to-Business (B2B)
CRM Integration
Client Services
Coaching
Communication
Communication Training
Concerts
Contract Negotiation
Creative Arts
Customer Advocacy
Customer Engagement
Customer Experience
Customer Experience Management
Customer Journeys
Customer Loyalty
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Satisfaction (CSAT)
Customer Service
Customer Service Management
Customer Success
Customer Support
Digital Media
E-Commerce
English
English to Spanish
Exceeding Customer Expectations
Gainsight
Jira
KPI Dashboards
Key Metrics
Key Performance Indicators
Large Scale Deployments
Leadership
Live Performer
Management
Marketing
Marketing Strategy
Microsoft Office
Net Promoter Score
Operational Efficiency
Operational Excellence
Operations
Operations Management
Payroll Software
Performance Metrics
Performance Reviews
Portuguese
Priority Management
Process Improvement Implementation
Project Management
Recruiting
Reducing Operating Costs
Renewal Retention
Revenue & Profit Growth
Sales
Sales Management
Sales Operations
Sales Processes
Salesforce CRM Analytics
Salesforce Integration
Scaling & Root Planing
Service Delivery Models
Service Work
Soft Skills
Software as a Service (SaaS)
Stakeholder Engagement
Standard Operating Procedure (SOP)
Strategic Collaboration
Strategic Consulting
Strategy
Team Building
Team Leadership
Team Management
Team Performance
Teamwork
Technology Implementation
Training
Training & Development
User Experience (UX)
iTrent HR and Payroll Software

John Matos Summary

John Matos, based in Hartford, CT, US, is currently a Manager, Product Support Engineering at Dutchie. John Matos brings experience from previous roles at UZIO Technology Inc. and Dutchie. John Matos holds a High School Diploma @ Barbara Goleman. With a robust skill set that includes Account Management, Analytical Skills, Business Development, Business Management, Business Relationship Management and more. John Matos has 1 emails and 1 mobile phone numbers on RocketReach.