John Martin Email & Phone Number
Head of Customer Support and Implementations @ Odin, Inc.
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John Martin Location
- Boston, MA, US
John Martin Work
- Head of Customer Support and Implementations @ (August 2023 - Present)
- Senior Technical Support Specialist @ (July 2017 - August 2023)
- Technical Support Specialist @ (August 2015 - July 2017)
- Facilities Support Technician @ Fletcher Martin Corporation (July 2014 - April 2015)
- Project Specialist (Data Migration) @ American Tower (November 2013 - July 2014)
- Photo Lab Technician @ (April 2013 - November 2013)
- Support Specialist @ Stonehill College (September 2009 - May 2011)
- Student Assistant @ Stonehill College (May 2009 - May 2011)
John Martin Education
- General Assembly
Software Engineering Immersive Fellow
2019-2020 - Stonehill College
Bachelor of Arts in Religious Studies (Focus on: Philosophy & History)
2007-2013
John Martin Skills
- Technical Support
- Research
- PowerPoint
- Microsoft Office
- Microsoft Word
- Customer Service
- Microsoft Excel
- English
- Theology
- Socks
- Smoothies
- Facilities Management
- Higher Education
- Windows
- Photoshop
- HTML
- SQL
- MySQL
- API Troubleshooting (REST)
- Account Management
- Bug Reporting
- Change Management
- Client Training
- Cloud Infrastructure (AWS)
- Cloud Migration
- Crisis Escalation Management
- Cross-Functional Collaboration
- Customer Journey Mapping
- Customer Success
- Data Integration
- Data Migration
- Enterprise Client Onboarding
- HappyFox
- Hardware Configuration & Integration
- HubSpot
- Identity Management (SSO/SAML)
- Incident Management
- JavaScript
- KPI Management
- Knowledge Base Management
- Mentorship
- Onboarding & Training Programs
- Performance Tracking
- Point of Sale (POS) Systems
- Process Optimization
- Product Feedback
- Quality Assurance (QA)
- REST APIs
- React.js
- Remote Team Management
- Reporting & Analytics
- Requirements Gathering
- Resource Allocation
- Root Cause Analysis
- SaaS Implementation
- Solution Scoping
- Staffing Strategy
- Stakeholder Communication
- Team Leadership
- Technical Account Management
- Technical Documentation
- Technical Support Strategy
- Ticketing Systems
- Trusted Advisor
- User Adoption Strategies
- Workflow Standardization
John Martin Summary
- John Martin, based in Boston, MA, US, is currently a Head of Customer Support and Implementations at Odin, Inc.. John Martin brings experience from previous roles at Odin, Inc., Fletcher Martin Corporation and American Tower. John Martin holds a 2019 - 2020 Software Engineering Immersive Fellow @ General Assembly. With a robust skill set that includes Technical Support, Research, PowerPoint, Facebook, Microsoft Office and more. John Martin has 1 emails and 4 mobile phone numbers on RocketReach.
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