John Makin-Shaw Email & Phone Number
Head of Experience and Insights @ Travelers Europe
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John Makin-Shaw Location
- London, England, GB
John Makin-Shaw Work
- 2025 - now Head of Experience and Insights @
- 2019 - 2025 Head of Propositions, Insight and Customer Experience @
- 2020 - now Associate @
- 2016 - 2019 General Manager, Marketing @
- 2013 - 2016 Head of R and D and Innovation @
- 2012 - 2013 Head of Proposition Development @
- 2012 - 2012 Senior Manager, Customer Strategy @
- 2011 - 2011 Business Lead, Financial Education @
- 2010 - 2011 Head of Project Tide @
- 2008 - 2010 Senior Product Manager, Insurance, HSBC Customer Propositions @
- 2008 - 2008 Proposition Manager, Current Accounts, HSBC Customer Propositions @
- 2007 - 2007 Proposition Development - HSBC Green Account @
- 2004 - 2005 Propositions Development Manager @ Cater Allen Private Bank
- 2003 - 2003 Senior Country Manager, Barclaycard South Africa @
- 2000 - 2002 Barclaycard Graduate Scheme - Marketing Stream @
John Makin-Shaw Education
- University of Nottingham
Bachelor of Arts (Art History, English)
1996 - 1999 - Exeter School 1989 - 1996
John Makin-Shaw Skills
- User Experience Design (UED)
- Strategic Thinking
- Design Thinking
- Co-creation
- Segmentation
- Customer Insight
- Marketing Strategy
- Financial Services
- Brand Development
- Marketing
- Customer Experience
- Product Innovation
- Social Media
- CRM
- Customer Acquisition
- Mobile Devices
- Strategy
- Campaign Management
- Market Planning
- Trend Analysis
- Public Relations
- Research
- P&L Management
- Project Management
- Agile Methodologies
- Banking
- Insurance
- Credit Cards
- User Interface Design
- Business Strategy
- Digital Marketing
- Portfolio Management
- Financial Analysis
- Business Development
- Digital Strategy
- Product Management
- Product Marketing
- Agile Project Management
- PRINCE2
- Customer Relationship Management (CRM)
- Photoshop
- Management
- Stakeholder Management
- Public Speaking
- Proposition Development
- Future Trends
- Current Accounts
- Debit Cards
- Board Presentations
- Microsoft PowerPoint
- Innovation Management
- Economics
- Customer Relationship Management
John Makin-Shaw Summary
- John Makin-Shaw, based in London, England, GB, is currently a Head of Experience and Insights at Travelers Europe. John Makin-Shaw brings experience from previous roles at Travelers Europe, School of Marketing (SoM), Aioi Nissay Dowa Insurance Europe and Direct Line Group. John Makin-Shaw holds a 1996 - 1999 Bachelor of Arts in Art History, English @ University of Nottingham. With a robust skill set that includes User Experience Design (UED), Strategic Thinking, Design Thinking, Co-creation, Segmentation and more. John Makin-Shaw has 1 emails on RocketReach.
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John Makin-Shaw
Head of Experience and Insights
London, England, GB
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