2020 -
2021 Manager, Customer Service - Field Services Division @
2014 -
2020 Director Customer Support and Sales Operations @
2011 -
2014 Director of Service Assurance @
2009 -
2010 Director - National B2B Sales and Operations @ TRG Field Solutions
1985 -
2009 Manager, National Sales Engineering and Sales Support @
John Lawrence Education
Kent State University
BA (Communications)
Duke University - The Fuqua School of Business
Certification Program (Telecommunication Strategies)
Old Rochester Regional High School
University of Massachusetts Dartmouth
(Textile Technology)
John Lawrence Skills
Staff Development
Talent Assessment
Sales Management
Technical Management
Channel Management
Customer Relations
Vendor Management
Sales Support
Telecommunications
Sales Operations
Talent Management
Direct Sales
Channel Partners
Call Center
Customer Service
Solution Selling
Channel
Technology Management
Call Centers
Unified Communications
Marketing
Team Leadership
Managed Services
Ethernet
Strategic Partnerships
New Business Development
Business Planning
Account Management
Wireless
IP
VoIP
Coaching
MPLS
Sales Process
Contract Negotiation
Team Building
Leadership
Business Development
Sales Engineering
WAN
Salesforce.com
Networking
Customer Retention
SIP Trunking
Telephony
Management
Cloud Computing
Product Management
Performance Management
Data Center
Field Sales
B2B
Sales
Telecom
Support
Microsoft Office
Customer Support
Network Services
Installation
Services
Keys
Workforce
Help Desk Support
NOC
Units
Infrastructure
Technical Training
Vendors
Fee
Mentoring
Structure
Global Reach
50m
ACD
Exceeding Targets
Tampa
Offerings
Staff Assessment
Organizational Structure
Florida
Revenue
Design
Contractors
Indirect Sales Channels
Major Accounts
Premises
Hiring
Initiation
Carriers
Performance Measurement
Alerts
Avg
Technical Resources
Workflow
Human Resources
Executive Education
Outages
Gaps
Escalation
Foundation
Expediting
Manuals
Business Services
Compact
Healthcare
Data Network
Voice
Offering
Account Executives
Engineering
Reports
Strategy
Agreement
Strategies
Consolidation
Operations Management
Cooperation
Transportation
Training
Classifications
Enterprise Software
Sla
Documentation
Key Clients
System Monitoring
Incident
Pre Sales
Service Delivery
Chicago
Hardware
Provisioning
Co Location
P&l
Verizon
Platinum
FCC
Channel Sales
RFP
Retail
STAR
Communication
Negotiation
Resource Management
Ticketing Systems
Technical Requirements
Energy
Operations
Service Quality
Technical Support
Service Management
Off Site
Succession Planning
Flows
Contractual Agreements
Facilities Management
Seat
Service Assurance
Presentations
VARs
LinkedIn
Pricing
Flash
Responsibility
Customer Experience
Fortune
Regulations
International
Art
Intelligence
Executive Management
Oracle Enterprise Manager
Portfolio
Broadband
Trust
Branches
Structured Finance
Headcount
Computer Network Operations
Performance Plans
Diagnostics
Process Improvement
Product Training
Data Sales
Resource Assessment
Compliance
Executive Presentation Development
Phase
Restructures
Business Continuity
Viability
Program Management
Rate
Agents
Manufacturing
Asset
Platforms
Compensation Planning
Back Office
Facility Expansion
Budgets
Unity
Culture
Public Affairs
Risk
Meetings
Demonstrated Strengths
Supply Chain
Recruiting
John Lawrence Summary
John Lawrence, based in Parrish, FL, US, is currently a Director of Service at Walton Signage. John Lawrence brings experience from previous roles at Terex Corporation, EBSCO Sign Group, NetWolves and TRG Field Solutions. John Lawrence holds a BA in Communications @ Kent State University. With a robust skill set that includes Staff Development, Talent Assessment, Sales Management, Technical Management, Channel Management and more. John Lawrence has 4 emails and 3 mobile phone numbers on RocketReach.
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